Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

DEMI STORKEY

Maroochydore,QLD

Summary

I work diligently to meet and exceed both my personal and career goals whilst maintaining a professional demeanour. I see myself working in a role where I can challenge myself every day, whilst delivering superb customer service and value to my employer as part of my professional development. I pride myself on being very determined, responsible, easy going, honest and always putting in 100% into any task I perform. I am also vivacious, organized, adaptable to many situations, friendly, enjoy working in a team and able to cooperate with others. I am available full time and am very reliable and punctual.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinic Coordinator

RAR Therapy
11.2021 - Current
  • Answer incoming calls – taking messages and re-directing calls as required
  • Make outbound calls – return existing customer calls, phone new enquires, or other requests
  • Contacting clients and stakeholders where required
  • Processing new enquiries
  • Processing referrals and issuing documentation
  • Assisting with completion of client documentation eg Referral Forms, Client Risk Assessments
  • Creating client files and ensuring accurate data entry; and documentation uploads
  • Monitoring allocated email inbox and processing appropriately
  • Scanning and uploading information to relevant locations
  • Providing administration support to local therapists and RAR Therapy colleagues
  • Performing administrative tasks for RAR Therapy
  • Purchasing and maintenance of all general office supplies
  • Maintaining client records in accordance with company policy and procedures; and legislative requirements
  • Providing high quality, open and transparent relationships with referrers to RAR Therapy, clients, client representative and other stakeholders in the community
  • Relieve staff and fill gaps during leave of absence
  • Maintain a sound knowledge of RAR Therapy services and supports

Corporate Receptionist

Hood Sweeney
10.2019 - 11.2021
  • First point of contact for both telephone and face to face communication
  • Operating busy switchboard
  • Incoming mail distribution
  • Taking and relaying messages
  • Maintaining incoming faxes
  • Outgoing mail
  • Reception hospitality including barista made coffee making
  • Data Entry
  • General administrative and clerical support
  • Meeting set up and coordination
  • Supporting the BD and Marketing team with event coordination including room set up and catering
  • Administrative support to the Corporate services team
  • Meeting set up and support
  • Stationery stock control and maintenance
  • Maintaining staff and client kitchen stock levels and cleanliness
  • Supporting accounts department by inserting staff members leave in calendars
  • Support HR with health and wellbeing tasks and activities
  • Experience in Outlook, APS, Worksite, 3CX telephone system, Microsoft Teams, Zoom.

Medical Receptionist

Norwood Specialist Clinic
02.2018 - 10.2019
  • Greeting patients/visitors
  • Greeting people with a warm manner to ensure they are looked after accordingly
  • Patient booking management
  • Ensuring doctors clinics are booked consecutively with minimal gaps to optimize doctors' productivity
  • Emails/Phone calls
  • Responding to inquiries by patients, prospective patients, other medical professionals, and visitors in a courteous manner
  • Scanning/filing
  • Making sure all documents are correctly uploaded into the patient files
  • Theatre bookings
  • Creating and sending out the weekly theatre lists to the correct parties
  • Organizing elective admissions/theatre bookings
  • Liaising with theatre/bed manager when necessary
  • Training of staff – In charge of the responsibility for training all new staff members
  • Billings – Medicare, Health funds, DVA, Bulk Billing
  • Correspondence Chasing
  • Responsible for ensuring that each patient's file has the necessary correspondence chased and uploaded prior to their appointment
  • Including referrals, doctors' letters, reports, pathology, radiology, etc
  • Clinic organisation
  • Keeping medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Experience in Genie, Gentu & Clinic to Cloud software's.

Medical Receptionist

Advanced Orthopaedics Adelaide
08.2017 - 02.2018
  • Travel to different locations to assist the Doctor and Practice Nurse in running their clinics
  • Medical Reports
  • Ensuring that medical reports were up to date with completion and invoices were paid
  • Post Op Clinics
  • Going through operation reports to guarantee that each patient had a post op appointment booked in a safe time frame
  • Greeting patients/visitors
  • Patient booking management
  • Emails/Phone calls
  • Scanning/filing
  • Theatre bookings
  • Billings
  • Clinic organisation
  • Experience in Genie, Gentu & Clinic to Cloud software's.

Education

Skills

  • Database Entry
  • Billing and Invoicing
  • Event Planning
  • Spreadsheet Development
  • Reception Management
  • Office Supply Management
  • Scheduling and Calendar Management

References

Belinda Woodward

Previous Manager at RAR Therapy 

0438 352 850


Amy Ramsay

Business Development Manager - RAR Therapy

0431 984 294

Certification

- First Aid and CPR

- NDIS Worker Screening Check

- Queensland's Working with Children Check


Timeline

Clinic Coordinator

RAR Therapy
11.2021 - Current

Corporate Receptionist

Hood Sweeney
10.2019 - 11.2021

Medical Receptionist

Norwood Specialist Clinic
02.2018 - 10.2019

Medical Receptionist

Advanced Orthopaedics Adelaide
08.2017 - 02.2018

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