Demii Lekkas
Geelong
Summary
I'm best known as an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals, and I am looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, by showing my excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills, that has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Undercover Shopper
Myer
02.2024 - 05.2024
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Participated in regular staff meetings to discuss strategies for improving store performance and addressing any challenges faced collectively.
- Safeguarded store assets by adhering to loss prevention policies and reporting suspicious activity to management.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Clothing Sales Assistant
Ghanda Clothing
04.2023 - 05.2024
- Demonstrated excellent multitasking skills during busy periods while maintaining a high level of customer service at all times.
- Resolved customer complaints professionally, ensuring a satisfactory outcome for both parties involved.
- Utilized social media platforms to promote store events and new arrivals, driving increased foot traffic into the store.
- Increased sales by providing exceptional customer service and product knowledge to customers.
- Assisted in maintaining a well-stocked and visually appealing store, resulting in higher sales.
Basketball Referee
Geelong Basketball Netball Centre
03.2015 - 03.2024
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
- Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Facilitated smooth gameplay by efficiently resolving disputes among players and coaches.
- Promoted player respect for the sport by modeling appropriate behavior both on and off the court as a representative of officiating organizations.
- Managed pre-game setup activities such as inspecting court conditions, ensuring proper equipment availability, and verifying player eligibility documentation when required.
- Supported tournament operations through active participation in pre-competition meetings with event organizers, coaches, and fellow officials.
- Maintained physical fitness to ensure the ability to keep up with fast-paced gameplay, providing accurate calls and increasing overall game quality.
- Contributed to the growth of basketball by serving as a positive role model for young players and developing referees, exemplifying strong sportsmanship values.
- Earned frequent recommendations for being fair and consistent official.
- Trained and mentored new referees and other sports officials.
- Examined game tapes to assess and provide feedback on performance of officials.
- Investigated and reported on any misconduct of players or coaches.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Inspected sporting equipment for compliance with safety and event regulations.
- Controlled game flow to maintain safe and fair environment.
- Made judgment calls on unsportsmanlike behavior and other violations.
- Promoted good sportsmanship among players.
Cashier Team Leader
Cash Converters
01.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
- Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Collaborated with management to implement effective inventory control measures, reducing shrinkage rates.
Apprentice Hairdresser
Artistry Of Hair
06.2019 - 12.2019
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Answered telephone calls to provide information and schedule new appointments.
- Enabled seamless appointment scheduling using digital tools such as online booking platforms.
- Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
- Attended professional development workshops to stay current on industry trends and advanced styling techniques.
- Contributed to the salon''s success by actively participating in promotional events and marketing initiatives.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased revenue through effective customer service and inventory management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Cert IV - Mental Health
Genu
Remote (Fremantle) 08.2023
Certificate III - Carpentry
The Gordon Institute of Tafe
East Geelong, Vic11.2019
Year 12 VCE - VCE
The Gordon Institute of Tafe
Geelong, VIC10.2019
Certificate II - Hairdressing
The Gordon Institute of Tafe
Geelong, VIC12.2018
Certificate I - General Studies
The Gordon Institute of Tafe
Geelong, VIC12.2018
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Upselling strategies
- Brand representation
- Customer Service
- Planning and Organization
- Decision-Making
- Sales expertise
- Advertising and marketing
- Documentation And Reporting
- Market Trends Analysis
- Point of sale operation
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Customer Feedback Analysis
- Product Knowledge Expertise
- Sales Techniques Mastery
- Promotional planning
Timeline
Undercover Shopper
Myer
02.2024 - 05.2024
Clothing Sales Assistant
Ghanda Clothing
04.2023 - 05.2024
Cashier Team Leader
Cash Converters
01.2022 - 04.2023
Apprentice Hairdresser
Artistry Of Hair
06.2019 - 12.2019
Basketball Referee
Geelong Basketball Netball Centre
03.2015 - 03.2024
Cert IV - Mental Health
Genu
Certificate III - Carpentry
The Gordon Institute of Tafe
Year 12 VCE - VCE
The Gordon Institute of Tafe
Certificate II - Hairdressing
The Gordon Institute of Tafe
Certificate I - General Studies
The Gordon Institute of Tafe
Similar Profiles
LAVIE BUILAVIE BUI
Online Fulfilment & Retail Associate at MyerOnline Fulfilment & Retail Associate at Myer
Romina TedescoRomina Tedesco
Women's Clothing at MyerWomen's Clothing at Myer
Lekha DoshLekha Dosh
Scrum Master I at MyerScrum Master I at Myer
Shane AdamShane Adam
Logistic Team Member at MyerLogistic Team Member at Myer
Ron JobyRon Joby
IT Support Intern at Federation UniversityIT Support Intern at Federation University