Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst
Dena Davies

Dena Davies

Cooloongup,WA

Summary

Results-driven and detail-oriented professional with a strong background in clinical pharmacy operations and data analysis. Equipped with exceptional Microsoft Office skills, a solid medical background, and expertise in records keeping and project management. Adept at analyzing complex datasets, identifying trends, and providing actionable insights to drive informed decision-making. Proven ability to handle large volumes of data with accuracy and efficiency.

  • 6+ years of experience as a Pharmacy Technician
  • 2+ years of Data Analysis experience
  • 2+ years of experience with Macros and data auditing
  • 2+ years experience with Microsoft Excel
  • 10+ years of experience working in healthcare

Overview

10
10
years of professional experience
2
2
Certification

Work History

Clinical Operations Technician II

WellDyne
11.2020 - 09.2022
  • Data collection and analysis of existing and new to market drug products.
  • Performed daily updates to prescription drug formularies.
  • Completed audits to confirm accuracy in claim processing and made corrections when necessary.
  • Assisted with research and preparation of reports on New to Market drug products that would be presented quarterly at P&T board meetings where recommendations would be made on how they would be added to the formulary.
  • Prepared educational materials for new drug products. Data analysis of trends in utilization of specialty drugs. Data analysis of cost fluctuations for high value medications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Lead Pharmacy Technician

Kroger
01.2017 - 07.2020
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Set up and modified patient profiles in EMR to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Family Advocate/Project Manager

Exceptional Families Network
01.2014 - 12.2015
  • Operated a regional family support group which included supporting families with special needs children.
  • Spokesperson representing military families with children on the Autism Spectrum.
  • Identified available community resources and programs for families of disabled children.
  • Documented data and completed accurate updates to case records.


Education

Bachelor of Science - Biology

Metropolitan State University
Denver, CO, USA

Associate of Science - Medical Office Administration

Arapahoe Community College
Denver, CO, USA

Skills

  • Microsoft Office Suite
  • Medical Insurance Understanding
  • Electronic Systems
  • Database Support
  • Claims Analysis
  • Document Preparation
  • Auditing Procedures
  • Benefits and Compensation Management
  • Data Management Software

Accomplishments

Commander's Award for Civilian Service US Army October 2014

I was honoured by the US Military for Coordinating the 2014 Autism Walk for Joint Base Lewis McChord.

Certification

  • CPhT - Certified Pharmacy Technician
  • PHAT - Colorado State Pharmacy License

Timeline

Clinical Operations Technician II

WellDyne
11.2020 - 09.2022

Lead Pharmacy Technician

Kroger
01.2017 - 07.2020

Family Advocate/Project Manager

Exceptional Families Network
01.2014 - 12.2015

Bachelor of Science - Biology

Metropolitan State University

Associate of Science - Medical Office Administration

Arapahoe Community College

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Dena Davies