Dena Rowe
Adelaide,SA
Summary
Compassionate Famiy Coordinator with 3 years of experience in an essentia Service setting.
Skilled at managing multiple cases with great attention to detail and knowledge of local resources.
Known for providing caring and comprehensive support to families and children.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Famiy Coordinator
Ronad McDonad House
North Adeaide, SA
12.2020 - Current
- Provided emotional support to families through crisis intervention, referrals, and advocacy.
- Coordinated transportation services for families in need of assistance getting to appointments or other activities.
- Maintained accurate documentation of all client interactions and progress notes in accordance with agency policies.
- Participated in weekly team meetings to review cases and ensure quality services are being delivered effectively.
- Developed strong relationships with clients by listening to their needs and providing support where needed.
- Assessed risk factors within the family environment and developed strategies for addressing them.
- Advised families on available resources that can help meet their specific needs.
- Ensured all client information is kept confidential according to HIPAA regulations.
- Communicated regularly with other professionals involved in a client's care such as teachers or healthcare providers.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Followed data security regulations to keep client information confidential.
- Determined availability of services and programs within community for parents with disabled youngsters.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
F
Owner
TUSMORE, SA
12.2003 - 12.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Credit Controller
Pernod Ricard
Duwich, SA
12.2008 - 2014
- Reconciled customer accounts and maintained accurate records.
- Researched and resolved discrepancies in customer accounts.
- Analyzed credit risk for potential customers.
- Assessed creditworthiness of new customers through analysis of financial statements, credit references, and other resources.
- Reviewed payment plans with customers to ensure timely repayment of debts.
- Prepared monthly aging reports to identify overdue payments.
- Performed collections activities, including contacting delinquent customers by phone or letter.
- Maintained financial records and updated account information as needed.
- Developed collection strategies to reduce delinquencies within assigned portfolio of accounts.
- Negotiated settlements with past due customers while protecting company interests.
- Initiated legal action against delinquent debtors where necessary.
- Assisted families with scheduling and coordinating appointments for medical, social service, and educational services.
- Provided emotional support to families through crisis intervention, referrals, and advocacy.
- Collaborated with community partners to develop programs that benefit families in need.
- Maintained accurate documentation of all client interactions and progress notes in accordance with agency policies.
- Participated in weekly team meetings to review cases and ensure quality services are being delivered effectively.
- Developed strong relationships with clients by listening to their needs and providing support where needed.
- Assessed risk factors within the family environment and developed strategies for addressing them.
- Advised families on available resources that can help meet their specific needs.
- Ensured all client information is kept confidential according to HIPAA regulations.
- Provided guidance regarding guardianship matters for children who may be at-risk or in need of protection.
- Communicated regularly with other professionals involved in a client's care such as teachers or healthcare providers.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Determined availability of services and programs within community for parents with disabled youngsters.
- Identified appropriate community resources and provided referrals for services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with famiies under times of trauma by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
Education
Current -
Woring With Chidren And Vunerabe Peope
Adelaide, SA11-2022
RAND Training - Woring With Chidren And Vunerabe Peope
Hindmarsh Education Centre
Adelaide, SA12-2018
Credit Management Cert III - Credit Management
AMA Group
Adelaide, SA10-2008
Internationa Foristry Certificate III - Foristry
Retai Assoc SA
Adelaide, SA01-2003
High School Diploma -
Marryatvie High
Kensington And Norwood, SA12-1994
Skills
- Relationship Building
- Dependable and Responsible
- Decision-Making
- Problem-Solving
- Verbal Communication
- Written Communication
- Organization and Time Management
- Microsoft Office
- Customer Relations
- Networking
- Data Collection
- Community Resources
- Crisis intervention strategies
- Multicultural Sensitivity
- Relationships and rapport
- Family needs assessments
- Effective Communication
- Appointment Scheduling
- Continuous Improvement
- Adaptability and Flexibility
- Interpersonal Skills
- Client Interviewing
- Teamwork and Collaboration
- Trauma Informed Care Framework
- Professional Demeanor
Affiliations
- Vounteer for Raggies Footba Cub
- Vounteer Schoo Events at Athestone Primary
- Famiy Adventures
- Shopping
- Cooing
Referees
- uie Bac
NFP Success Professsiona
- Geoff Smith
Ronad McDonad House - Wor Coeaugue
- ira Smith
Former Ronad McDonad House Famiy
Timeline
Famiy Coordinator
Ronad McDonad House
12.2020 - Current
Credit Controller
Pernod Ricard
12.2008 - 2014
F
Owner
12.2003 - 12.2008
Current -
Woring With Chidren And Vunerabe Peope
RAND Training - Woring With Chidren And Vunerabe Peope
Hindmarsh Education Centre
Credit Management Cert III - Credit Management
AMA Group
Internationa Foristry Certificate III - Foristry
Retai Assoc SA
High School Diploma -
Marryatvie High