Dena Rawshdeh
Sydney
Summary
I am an outgoing and confident person who enjoys being around other people.
My greatest satisfaction is when I get the opportunity to assist others with their inquiries.
* Proactive and caring worker with over 5 years of experience combined with communication strengths and good observational skills.
*Skillfully handles day-to-day activities while looking for opportunities to make a difference.
* Strong problem solver who can stay calm and patient in stressful environments.
* A team-oriented personality who enjoys working with others.
* Excellent in both written and verbal communication skills.
* Empathetic and able to relate to the emotions and experiences of others.
Overview
5
5
years of professional experience
Work History
Childcare Educator
Brightest Start Childcare
04.2022 - 12.2022
- Communicated with parents and other staff about student progress.
- Addressed behavioural and learning issues with parents and daycare management.
- Gathered materials and resources to prepare for lessons and activities.
- Assessed student progress and provided feedback on educational development.
Childcare Educator
Family Day Care Services
12.2020 - 04.2021
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Taught students basic academic, behavioural, and social skills.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for children.
- Encouraged use of technology to support student learning.
Receptionist
Flipout
11.2017 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Arts - High School Teaching
Western Sydney University
Sydney, NSW10.2023
High School Diploma -
National Community Training And Education
Sydney, NSW03.2019
Certificate II - Business Services
Vocational Education And Training
Sydney, NSW08.2017
Skills
- Effective and clear communication skills with staff and customers from diverse linguistic and cultural backgrounds
- Able to find a quick solution to resolve any problem with patience and respect
- Ability to adapt fast and easily to a new workplace environment
- Active listener and take customer's concerns seriously
- Able to maintain a positive environment regardless of any issues
- Highly confident, honest and assertive
Timeline
Childcare Educator
Brightest Start Childcare
04.2022 - 12.2022
Childcare Educator
Family Day Care Services
12.2020 - 04.2021
Receptionist
Flipout
11.2017 - 06.2020
Bachelor of Arts - High School Teaching
Western Sydney University
High School Diploma -
National Community Training And Education
Certificate II - Business Services
Vocational Education And Training
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