Dena-Rose Miller
Tamworth,NSW
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Aquawest, showcasing strong problem-solving and interpersonal communication skills. Spearheaded initiatives that minimized inventory loss at Summers IGA, demonstrating a commitment to safety and a positive work environment. Recognized for exceptional teamwork, quick learning ability, and a results-driven approach, consistently achieving and exceeding employer expectations.
Overview
10
10
years of professional experience
Work History
Administration/Purchasing/Sales/Spare Parts/
Aquawest
10.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Stock Supervisor
Summers IGA
10.2018 - 10.2020
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Streamlined warehouse operations for increased efficiency by implementing effective organizational systems.
Receptionist Administrator
Best Western Hotel
08.2014 - 09.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Education
Certification - White Card
Australian Training Plus
Tamworth, NSW06.2023
Certificate III - Business Administration
Tafe NSW
Coffs Harbour, NSW12.2012
Certificate III - Child Care
Abc Learning Centre
Cairns, QLD12.2008
High School Diploma -
Peel High School
Tamworth, NSW06.2001
Skills
- Operational Efficiency
- Positive Attitude
- Strong Work Ethic
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-Solving
- Time Management
- Effective Multitasking
- Active Listening
- Safety awareness
- Punctual and Dependable
- Interpersonal Communication
Timeline
Administration/Purchasing/Sales/Spare Parts/
Aquawest
10.2020 - Current
Stock Supervisor
Summers IGA
10.2018 - 10.2020
Receptionist Administrator
Best Western Hotel
08.2014 - 09.2017
Certification - White Card
Australian Training Plus
Certificate III - Business Administration
Tafe NSW
Certificate III - Child Care
Abc Learning Centre
High School Diploma -
Peel High School
Similar Profiles
Caleb FaintCaleb Faint
Store Manager at aquawestStore Manager at aquawest
Charlotte RushbyCharlotte Rushby
Volunteer Work at Oxley Bowling ClubVolunteer Work at Oxley Bowling Club
Sarah HurrellSarah Hurrell
Personal Banking Specialist at Westpac BankPersonal Banking Specialist at Westpac Bank