Dene Kelly
Kingsford,NSW
Summary
I am a highly motivated and dedicated Social Care Worker and Life Coach with a passion for helping others. With years of experience in supporting individuals from diverse backgrounds. I am passionate about empowering clients to achieve their personal and professional goals through empathetic guidance and effective coaching techniques. Skilled in active listening, goal setting, and crisis intervention, with a strong commitment to fostering resilience and self-confidence in those I serve. Proven ability to build trusting relationships and create a supportive environment that promotes personal growth. Adept at collaborating with multidisciplinary teams and advocating for clients' needs, ensuring they have access to necessary resources and support. Driven by a genuine desire to help others thrive and improve their overall well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Care Practitioner
Cuan Mhuire
08.2021 - 08.2024
- Providing emotional support to individuals and their families.
- Providing practical support for individuals and their families, such as, personal care and paperwork.
- Liaising with local support services to provide homeless accommodation, housing supports, counselling and other services for clients when they complete their program.
- Working with other professionals, such as doctors and therapists, etc to ensure consistency of support.
- Analysing an individual’s needs and drawing up a focused support plan. Encouraging clients to discuss emotions and experiences. Examine issues including substance abuse, aging, bullying, anger management, careers, depression, relationships, LGBTQ issues, self-image, stress and suicide.
- Established trusting relationships with patients through active listening skills, empathy, open communication channels that fostered better engagement in their own recovery process.
- Facilitating group therapy sessions: Lead and manage group sessions that encourage open discussion and support among participants. Develop and implement therapeutic activities and exercises to foster personal growth and teamwork.
- Conducting one-on-one Life coaching sessions: Provide personalized coaching to clients, helping them identify goals, overcome obstacles, and develop actionable plans. Utilise various coaching techniques and tools to assist clients in self-discovery and empowerment.
- Supervising and co-ordinating residents during their work therapy around the grounds and garden area.
- Student supervisor: Provide guidance and support to students, addressing any concerns or issues as they arise. Collaborating with the college to ensure students are meeting the expected criteria.
Meetings and Events Shift Leader
The Galmont Hotel and Spa
02.2016 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Youth Worker (Student Placement)
Youth Work Ireland
10.2019 - 01.2020
- Plan and facilitate group activities and workshops that promote personal development, social skills, and teamwork.
- Create a safe and engaging space for youth to express themselves and share experiences.
- Advocate for the needs and rights of young people within the community and educational systems.
- Connect youth with appropriate resources, services, and opportunities.
- Develop partnerships with local organizations, schools, and community groups to enhance program offerings.
- Organize events and initiatives that encourage youth participation and community involvement.
Mental Health Support Worker (Student Placement)
HSE
01.2017 - 06.2017
- Assist clients in daily living activities, including personal care, meal preparation, and household management.
- Provide emotional support and encouragement, fostering a positive and therapeutic environment.
- Help clients set and work towards personal goals related to their mental health and overall well-being.
- Observe and document clients' behavior, progress, and any changes in their mental health status.
- Communicate effectively with healthcare professionals, family members, and other support staff regarding client needs and concerns.
Food and Beverage Server
Shearwater Hotel
03.2014 - 01.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
Volunteer Youth Worker
Dickerage Sports and Community Centre
06.2013 - 08.2013
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
- Provided guidance and support to participants to promote memorable experiences.
- Monitored and observed participants and reported concerns to supervisor for immediate attention.
Education
Diploma in Business And Executive Coaching - Life Coaching
Coaching Institute of Ireland
Galway, Ireland.12.2023
Bachelor of Science - Social Care Practice (Level 8)
Technological University of The Shannon (TUS)
Westmeath, Ireland10.2021
QQI Level 5 - Applied Social Studies
Galway Technical Institute
Galway, Ireland05.2017
High School Diploma -
St. Josephs Garbally College
Ballinasloe, Galway, Ireland07.2015
Skills
Empathy and Compassion: Ability to understand and share the feelings of clients, providing emotional support
Teamwork and Collaboration: Ability to work well with multidisciplinary teams and engage in collaborative decision-making
Resilience: Ability to cope with challenging situations and maintain a positive outlook
Problem-Solving Skills: Ability to assess situations and develop effective solutions to challenges faced by clients
Boundary Setting: Knowledge of how to establish and maintain professional boundaries while building rapport with clients
Crisis Intervention: Skills in managing and de-escalating crises while ensuring the safety and well-being of clients
Adaptability: Flexibility to adjust to changing situations and client needs
Positive Mindset: Ability to foster a positive and growth-oriented mindset in clients, encouraging resilience and optimism
Questioning Techniques: Proficient in asking powerful, open-ended questions that promote self-reflection and deeper insights
Certification
First Aid and CPR Certification
Crisis Intervention Training
Child Protection Training
Suicide Prevention Course
Substance Abuse Treatment Planning
Relapse Prevention Strategies
Group Counseling Techniques
Timeline
Social Care Practitioner
Cuan Mhuire
08.2021 - 08.2024
Youth Worker (Student Placement)
Youth Work Ireland
10.2019 - 01.2020
Mental Health Support Worker (Student Placement)
HSE
01.2017 - 06.2017
Meetings and Events Shift Leader
The Galmont Hotel and Spa
02.2016 - 08.2021
Food and Beverage Server
Shearwater Hotel
03.2014 - 01.2016
Volunteer Youth Worker
Dickerage Sports and Community Centre
06.2013 - 08.2013
Diploma in Business And Executive Coaching - Life Coaching
Coaching Institute of Ireland
Bachelor of Science - Social Care Practice (Level 8)
Technological University of The Shannon (TUS)
QQI Level 5 - Applied Social Studies
Galway Technical Institute
High School Diploma -
St. Josephs Garbally College
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