Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deng Deng

Rockbank,VIC

Summary

As a dedicated Crew Trainer at McDonald's Victoria, I excelled in enhancing team performance through comprehensive training in customer service and safe food handling. Leveraging skills in employee training and coaching, I significantly contributed to developing standard operating procedures and improving workplace safety, embodying leadership and active listening to foster a culture of excellence and efficiency. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Professional crew trainer with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and ensure consistent performance. Skilled in training and development, communication, and leadership. Reliable and results-driven, capable of motivating teams to achieve high standards.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's Victoria
Melton, VIC
11.2021 - Current
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Taught new team members correct procedures for all areas of operations.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.

Education

No Degree - Currently About To Graduate Year 12

Melton Christian College
Melton South, VIC
12-2024

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Active Listening
  • Safe Food Handling
  • Coaching and Mentoring

Timeline

Crew Trainer

McDonald's Victoria
11.2021 - Current

No Degree - Currently About To Graduate Year 12

Melton Christian College
Deng Deng