Deni Walker

I returned to the workplace in this role as a way to secure part-time employment with family-friendly shifts. I enjoy the customer service aspects of this position, and the routine of regular work.

• Unpack all stock deliveries within a predetermined time frame; this requires the ability to prioritize tasks and work in a fast, safe manner.
• Operating the cash register to process sales transactions requires manual calculation for change, managing customer complaints and feedback, providing returns and exchanges, and managing stock levels
• Presentation of the store to all health and safety standards, keeping it clean, tidy, and easily shoppable.
• Completing all online learning modules and keeping my training up to date.

Specifically, my role saw me in charge of People, Learning and Development, Audit and Compliance, and Administration. Key performance markers for this role included our stores' audit results for safety and compliance, stocktake results, and administration standards. I was often left in the role of Senior Business Development Manager in my manager's absence.

• Coordinated cross-departmental projects to ensure timely and successful completion.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Ensured compliance with regulatory requirements and industry standards.
• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delivered comprehensive training to maintain compliance requirements.
• Monitored office inventory to maintain supply levels.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
• Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Organized meetings between executives and outside vendors or clients.
• Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.

I started as a Christmas casual in this role and became a permanent casual team member. Over this time, I developed my management skills and took on a part-time role, supporting the store manager. This lead me to team training and store management roles access the region.

• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Prepared and submitted nightly bank deposits.
• Analyzed financial data to identify areas of improvement or cost savings opportunities.
• Handled cash register transactions accurately while providing excellent customer service.
• Improved profitability by executing daily, weekly, and monthly floor plan changes.
• Built and maintained strong working relationships with team members.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Resolved customer complaints in a professional manner.
• Ensured all safety protocols were followed at all times by staff members.
• Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.