Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denica Wapshott

Clifton Springs

Summary

Knowledgeable barista with a proven track record at Ferguson Plarre Bakehouse, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through personalized beverage creation and effective problem-solving. Skilled in cash handling and maintaining cleanliness, creating a welcoming environment that drives repeat business and loyalty.


Overview

23
23
years of professional experience
1
1
Certification

Work History

Barista

Ferguson Plarre Bakehouse
08.2021 - Current


  • Pleasantly interacted with customers during hectic periods to promote a positive and personal experience.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees with positive reinforcement, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including restocking and table service when required.
  • Increased repeat business by providing exceptional customer service, high quality coffee and building rapport with patrons.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Able to work well under pressure during extremely busy periods. Able to keep standard of beverages up to a high standard.
  • Able to work as part of a team or autonomously.
  • End of day cleaning, recording wastage and cash up.


Cafe Attendant/Cafe Barista

Geelong Fresh Foods
06.2020 - 08.2021
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Replenished products daily for optimal freshness and visibility.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
  • Delivered food to guest tables with timeliness and efficiency.
  • Able to work well under pressure generally working alone.
  • Processed sales transactions using POS system.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Owner/Manager

The Sweet Retreat
03.2002 - 11.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture and loyalty.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Expanded business into new areas and improved existing practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Created all shop displays including the large front windows, shelves, product labelling and packaging, menus, posters and any ads.
  • Ordered, restocked, rotated all products for both the daily running of the cafe and the stock for the retail side of the shop.
  • Cleaning and maintaining the cafe and shop to high standard everyday.
  • End of day cash up and banking.

Education

Associate Diploma - Graphic Design

Swinburne University of Technology
Melbourne, VIC

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Order taking
  • Cash register operation
  • Decision-making
  • Espresso machine operation
  • Clear communication
  • Positive and professional
  • Reliable and dependable

Certification

Barista and Coffee Art Certification

Timeline

Barista

Ferguson Plarre Bakehouse
08.2021 - Current

Cafe Attendant/Cafe Barista

Geelong Fresh Foods
06.2020 - 08.2021

Owner/Manager

The Sweet Retreat
03.2002 - 11.2018

Associate Diploma - Graphic Design

Swinburne University of Technology

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Denica Wapshott