Denika Braun
Adelaide ,SA
Summary
Organized Employee known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
7
7
years of professional experience
Work History
Youth Worker
Territory Families, Housing and Communities
12.2023 - 05.2024
- Previously worked as Youth Worker for Territory Families, Housing and Communities
- I worked within the ACT (Accelerated Coordination Team) the function: co-ordination and delivery of cross-agency/cross sector casework support to Highest Risk Young people through action/taskings.
- This was executed during a summer plan, once summer was over in April I was then recruited in Operation Lunar Cade Coordinator where I case managed the ACT clients with external and internal resources like NT Police, Local youth support services, NT health, NT education and NT housing.
Tenancy Contract Officer
Northern Territory Government Department of Territory Families Housing and Communities
03.2023 - 09.2023
Executive Assistant
Northern Territory Government Department of Territory Families Housing and Communities
07.2022 - 03.2023
NDIS Community Connector
Aboriginal Family Support Services
Adelaide, SA
03.2022 - 07.2022
Assistant Registrar
Aboriginal Areas Protection Authority
Darwin, NT
10.2021 - 03.2022
Youth Worker
Brown Street After Hours Youth Center
Alice Springs, NT
12.2020 - 10.2021
NDIS Remote Community Connector
Central Australian Aboriginal Congress
Alice Springs, NT
12.2020 - 10.2021
Apprentice CSO
Centrelink/Services Australia
Alice Springs, NT
02.2019 - 10.2019
CSO
NAAJA
Alice Springs, NT
03.2018 - 02.2019
Receptionist
NAAJA
Alice Springs, NT
01.2018 - 03.2018
Receptionist
CAALAS
Alice Springs, NT
10.2017 - 12.2017
Trainee CSO
Uniting SA
Adelaide
07.2017 - 10.2017
Data Entry
NAAJA
Alice Springs, NT
Administration
R&R Tax and Booking
Alice Springs, NT
Education
Certificate II in Business -
SAASTA Elite Netball Academy
01.2019
Cert III in Fitness -
Cross Disciplinary studies in Sports Science
01.2019
Cross Disciplinary studies in Sports Science -
Woodville High school
01.2019
Completed Year 12 -
Woodville High school
01.2017
Skills
- Good at communicating with people
- Good at building trust and rapport with clients
- Very flexible, Able to adapt to change and work in a changing environment
- Verbal and written communication skills
- An eye for detail and the ability to spot errors and omissions at a glance
- Administrative or secretarial skills
- Skilled in managing customer expectations and applying discretion in dealing with sensitive issues and environments
- Experience in delivering quality client service in a high volume work environment
- Ability to work well in a team and autonomously
- Good organisation skills with an ability to work to strict deadlines and well under pressure
- High level interpersonal and communication skills with a demonstrated ability to liaise effectively at all levels and the ability negotiate and influence successful outcomes
- Competency with Microsoft programs, particularly excel and word, and TMS
- Well-developed problem solving and influencing skills including ability to recommend strategies for resolution/service improvement
Training
- First Aid Training
- AIS training
- De-escalating training
- Trauma training
- Suicide training
- Anti-discrimination training
- Archiving
- Data entry
- FWD training
- Completed 3/11 units of Diploma of Government
- NDIS Training
- NDIS REMOTE COMMUNITY CONNECTOR TRAINING
Timeline
Youth Worker
Territory Families, Housing and Communities
12.2023 - 05.2024
Tenancy Contract Officer
Northern Territory Government Department of Territory Families Housing and Communities
03.2023 - 09.2023
Executive Assistant
Northern Territory Government Department of Territory Families Housing and Communities
07.2022 - 03.2023
NDIS Community Connector
Aboriginal Family Support Services
03.2022 - 07.2022
Assistant Registrar
Aboriginal Areas Protection Authority
10.2021 - 03.2022
Youth Worker
Brown Street After Hours Youth Center
12.2020 - 10.2021
NDIS Remote Community Connector
Central Australian Aboriginal Congress
12.2020 - 10.2021
Apprentice CSO
Centrelink/Services Australia
02.2019 - 10.2019
CSO
NAAJA
03.2018 - 02.2019
Receptionist
NAAJA
01.2018 - 03.2018
Receptionist
CAALAS
10.2017 - 12.2017
Trainee CSO
Uniting SA
07.2017 - 10.2017
Data Entry
NAAJA
Administration
R&R Tax and Booking
Certificate II in Business -
SAASTA Elite Netball Academy
Cert III in Fitness -
Cross Disciplinary studies in Sports Science
Cross Disciplinary studies in Sports Science -
Woodville High school
Completed Year 12 -
Woodville High school