Denis Ashe
East Cannington
Summary
Dynamic customer service professional with proven expertise at Iinet/TPG, excelling in CRM software and data entry. Adept at fostering strong customer relationships and enhancing satisfaction through effective communication and problem-solving. Recognized for identifying upselling opportunities and maintaining a calm demeanor in high-pressure situations. Committed to continuous improvement and professional development.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Iinet/TPG
Perth
06.2010 - 08.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
Documents QA
Bushcomm
Perth
05.2009 - 06.2010
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Social Trainer
Education Department
Perth
02.2005 - 07.2008
- Participated in professional development workshops to improve teaching skills and knowledge.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided one-on-one support to students requiring additional assistance.
Education
Certificate 4 of Youth Work -
Tafe WA
Perth01-2000
High School Diploma -
Lockridge Highschool
Perth, WA11-1992
Skills
- Customer service
- CRM software
- Data entry
- Product knowledge
- Technical support
- Customer relationship management
References
References available upon request.
Timeline
Customer Service Representative
Iinet/TPG
06.2010 - 08.2024
Documents QA
Bushcomm
05.2009 - 06.2010
Social Trainer
Education Department
02.2005 - 07.2008
Certificate 4 of Youth Work -
Tafe WA
High School Diploma -
Lockridge Highschool
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