Denis Bruno Silva
Unit 601/ 26-32 Marsh St
Summary
Dynamic hospitality professional with expertise in guest service and food safety practices, honed at PLATINUM. Proven track record of enhancing guest satisfaction through proactive communication and maintaining high standards of cleanliness. Strong work ethic and ability to thrive under pressure, ensuring memorable experiences for all guests.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
PLATINUM
11.2024 - 03.2025
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Housekeeping Team Leader
Getawayz NSW
10.2024 - 03.2025
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
Front End Food Cashier
HANGAR CAFÉ
06.2020 - 09.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adapted quickly to menu changes or promotions, effectively communicating updates to customers during their order process.
- Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
- Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
Food and Beverage Attendant
Copacabana
04.2017 - 12.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Events Staff Member
Treadway Events
03.2017 - 11.2017
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over 1,000 people.
Buffet Attendant
LEGOS BUFFET
07.2022 - 02.2023
- Serving and restore food table.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Expedited service times by efficiently arranging food items on the buffet line for easy access.
- Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
- Managed approximately 150 costumers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
High School Diploma -
CEFAM PADRE ISMAEL SIMÔES
CAMPINAS, BRAZILLow School
UNIVERSIDADE PAULISTA
Campinas, Brazil12-2011
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Safe food handling
- Drinking age verification
- Strong work ethic
- Hospitality service expertise
- Professional appearance
- Hostess support
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Food and Beverage Server
PLATINUM
11.2024 - 03.2025
Housekeeping Team Leader
Getawayz NSW
10.2024 - 03.2025
Buffet Attendant
LEGOS BUFFET
07.2022 - 02.2023
Front End Food Cashier
HANGAR CAFÉ
06.2020 - 09.2021
Food and Beverage Attendant
Copacabana
04.2017 - 12.2017
Events Staff Member
Treadway Events
03.2017 - 11.2017
High School Diploma -
CEFAM PADRE ISMAEL SIMÔES
Low School
UNIVERSIDADE PAULISTA
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