DENIS CHERUIYOT
Piara Waters,WA
Summary
Experienced desktop support professional with strengths in hardware setup, software installation, and LAN/WAN troubleshooting. Known for diagnosing issues quickly, supporting users, and keeping systems and networks running smoothly.
Overview
8
8
years of professional experience
Work History
Distribution Center Assistant
Aldi Australia
Cockburn, WA
12.2025 - Current
- Reviewed office supply levels and initiated reorder requests to maintain optimal material availability.
- Maintained current inventory logs to ensure precise stock control.
- Performed routine stock counts and reported mismatches to help prevent shortages.
- Collaborated with team to enhance packing process for improved productivity.
- Completed safety inspections and reported hazards to support workplace safety..
Desktop Support Technician
PRIME STAFF CARE -UK
Stoke-on-Trent, Staffordshire
05.2023 - 11.2025
- Diagnosed computer issues and resolved operating system and application errors to minimize downtime.
- Identified and resolved LAN and WAN network connection issues with routers, switches, and cables to maintain connectivity.
- Set up and configured hardware, including printers, scanners, monitors, keyboards, and mice.
- Supported installation of new computers, peripherals, and other IT equipment.
- Sent major hardware, software, or defective product issues to vendors or technicians for service.
- Maintained positive working relationships with staff and management to facilitate effective communication and support.
IT DESKTOP SUPPORT
USAID AMPATH- KENYA
ELDORET, ELDORET
02.2019 - 10.2021
- Resolved user inquiries through prompt technical support and accurate solutions.
- Diagnosed and repaired hardware malfunctions to minimize downtime and disruptions.
- Managed software installations and configurations to maintain optimal system performance.
- Guided users in navigating software applications more effectively, resulting in increased productivity.
- Partnered with team members to refine support processes and enhance service delivery.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - INFORMATION SCIENCE
KARATINA UNIVERSITY
NAIROBI, KENYA11-2018
Skills
- Inventory management
- Logistics coordination
- Inventory optimization
- Supply chain management
- Desktop support
- LAN/WAN setup
- Network troubleshooting
- Cable diagnostics
- Hardware installation
- Software installation
- Network monitoring
- Document preparation
- Workplace safety training
- Problem solving
- Educational technology
- Network monitoring
Timeline
Distribution Center Assistant
Aldi Australia
12.2025 - Current
Desktop Support Technician
PRIME STAFF CARE -UK
05.2023 - 11.2025
IT DESKTOP SUPPORT
USAID AMPATH- KENYA
02.2019 - 10.2021
Bachelor of Science - INFORMATION SCIENCE
KARATINA UNIVERSITY