Denis Gataric

In my time at Macquarie, I've worked in different spaces.

• Home Loans
• Credit Cards
• Transaction/Savings/Business Savings
• Wealth Management
• Adviser services
• Cash Management

Main responsibilities:

• Providing exceptional customer support.
• Creating and following up on cases until resolution.
• Resolving basic and complex queries,
• Updating CRM with correct and clear information.
• 
  

• Assist clients with personal banking queries efficiently.
• Follow the correct identification procedures.
• Follow the correct procedures to resolve client complaints.

In addition to my original role:

• Upskilled to World Wide Wallet.