DENIS KIPKOECH
Prospect,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Business
ELDORET, RIFT VALLEY
03.2020 - 11.2020
- Actively listened to customers, handled concerns quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Processed customer service orders promptly to increase customer satisfaction
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Increased efficiency and team productivity by promoting operational best practices
- Implemented and developed customer service training processes
- Exhibited high energy and professionalism when dealing with clients and staff
Education
Associate of Science - Health Sciences
South Australian Institute of Business & Technolog
Adelaide, SA12.2023
Skills
- Freight Operations
- Business Development Understanding
- Lotus Notes
- Staff Training
- Active Listening
- Report Transcription
- Retail Sales Customer Service
- System Implementation
- Microsoft Excel
Certification
- COMPUTER PACKAGES Training - Two months
Timeline
Customer Service Representative
Family Business
03.2020 - 11.2020
Associate of Science - Health Sciences
South Australian Institute of Business & Technolog
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