Denis Munuhe Muthee
Dernancourt,SA
Summary
Seasoned Motor Assessor and Claims expert known for keen analytical skills and solid understanding of Motor assessment methods, claims handling and bodyshop management. Experience includes conducting assessments, analyzing data,body shop management and providing concise reports and estimates to stakeholders. Strengths lie in ability to interpret technical information, maintain accuracy under pressure, and communicate effectively with diverse audiences. Previous roles display impact made through consistent adherence to regulations and high standards of professionalism.
Overview
17
17
years of professional experience
Work History
Principal Motor Vehicle Assessor/Loss Adjuster
RIDGEFIELD MOTOR ASSESSOR'S AND VALUERS LTD
01.2017 - 11.2024
- Team playing, team management and coordination
- Motor vehicle inspection to conform with road rules and regulation
- Analyzing motor insurance claim forms, assessing the vehicle to compare damages seen during assessment so as to advice the insurer technically and accordingly on when claim is genuine or when to recommend investigation
- Expert witness of the court if the insured and insurer do not agree and the insured sues the insurer am called upon to give my expert opinion
- Advising the insurer on different forms of indemnifying the insured on motor Claims
- Undertake valuation of vehicles for insurance purposes or finance collateral
- Preparation of motor assessment reports
- Re-inspection of vehicles when garages are finished with repairs to check conformity with the repair authority
- Handle customer enquiries and complaints relating to motor accident repairs
Quality Control Manager/Chief Workshop Manager
ACE AUTOCENTER LIMITED
NAIROBI, KENYA
01.2015 - 12.2016
- Developing standard operating procedures (sop's) for the motor vehicle work-shop technicians to enhance both quality and achieve a competitive tat from the technician level upwards in both motor vehicle workshops and in fleet management
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developing a quality control check-list to ensure responsibility from the technicians' level upwards in both workshops and in fleet management
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Forming a production committee that comprises of managers in procurement, finance, and workshop to discuss business profitability and financial targets vis-à-vis quality
- Technical advisor to the board of investors on motor technical aspects of the motor business and motor business imaging issues/technology updates and its effects on our business and how to keep up with technological changes to remain relevant in the market
- Handle customer enquiries and complaints relating to motor accidents repairs
- Ensure safety of client's vehicles under the company's custody
- Discussing garage/workshops estimate reports with motor assessors to come up with a working repair authority
- Organizing trainings for technicians and technical workforce to update on different technology changes and updates
- Making sure that we are sticking to our agreements and our SLAs with our corporate clients
- Customer management and damage control on customers we have offended either directly or indirectly to maintain both a good name, good brand and fly high our image
- Negotiations with clients
- Perform any other duties as may be assigned from time to time
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Maintained workshop activities in line with budget requirements.
- Identified areas in need of improvement and developed plans to correct problems.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
MECHANIC
Palm Motors Limited
Nairobi, KENYA
03.2008 - 12.2014
- Inspected and tested equipment to locate worn and damaged parts.
- Disassembled defective parts to make proper repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Retained accurate records of purchases, titles and sales.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Coordinated with parts department to determine availability of necessary components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
Education
CERTIFICATE OF PROFICIENCY - GENERAL INSURANCE AND FUNDAMENTALS OF INSURANCE
COLLEGE OF INSURANCE
12.2024
CERTIFICATE OF PROFICIENCY - MOTOR INSURANCE
COLLEGE OF INSURANCE
12.2015
TECHNICIAN DIPLOMA - MOTOR VEHICLE SYSTEMS
NAIROBI TECHNICAL TRAINING INSTITUTE
09.2015
TECHNICIAN CERTIFICATE - MOTOR VEHICLE SYSTEMS
NAIROBI TECHNICAL TRAINING INSTITUTE
05.2012
Skills
- Motor assessment
- Vehicle inspection and damage evaluation
- General insurance claim handling
- Claim settlement
- Negotiation
- Automobile appraisals
- Data analysis and report writing
- Decision-making and time management
- Customer service
- Customer management
- Automotive Body-shop management
- Body shop Quality control
- Formulating Automotive body shops SOPS
- Repair services coordination
- Automotive repair
- Collision estimating
- Collision repair proficiency
References
- Sam Wasike - samanthawasike@gmail.com,
- Agnes Josephs - ridgefieldinternational@gmail.com
- Mike Johns - hilwadholdingsltd@gmail.com
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Affiliations
- World Rally Championship (WRC) POSTCHIEF
Timeline
Principal Motor Vehicle Assessor/Loss Adjuster
RIDGEFIELD MOTOR ASSESSOR'S AND VALUERS LTD
01.2017 - 11.2024
Quality Control Manager/Chief Workshop Manager
ACE AUTOCENTER LIMITED
01.2015 - 12.2016
MECHANIC
Palm Motors Limited
03.2008 - 12.2014
CERTIFICATE OF PROFICIENCY - GENERAL INSURANCE AND FUNDAMENTALS OF INSURANCE
COLLEGE OF INSURANCE
CERTIFICATE OF PROFICIENCY - MOTOR INSURANCE
COLLEGE OF INSURANCE
TECHNICIAN DIPLOMA - MOTOR VEHICLE SYSTEMS
NAIROBI TECHNICAL TRAINING INSTITUTE
TECHNICIAN CERTIFICATE - MOTOR VEHICLE SYSTEMS
NAIROBI TECHNICAL TRAINING INSTITUTE
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