Denis Tancica
Bangor,Australia
Summary
Diligent [Desired Position] with solid background in maintaining clean and organized environments. Proven ability to handle cleaning tasks efficiently and improve overall cleanliness standards. Demonstrated expertise in using cleaning equipment and chemicals safely, as well as following established protocols.
Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Day Cleaner
Allcorp (Menzies)
03.2000 - Current
- March 2000 started as a day cleaner for Allcorp (Menzies) at 1 O’Connell St Sydney and naturally progressed to today
State Manager
Quad Services
03.2025 - 09.2025
- Provided guidance to managers, teams and subcontractors on best practices related to their respective roles within the organization.
- Conducted regular performance reviews with staff, providing feedback and guidance on development opportunities.
- Identified potential risks associated with operations and developed mitigation plans to address them effectively.
- Monitored KPIs related to customer service levels and addressed any issues or concerns promptly.
- Collaborated with other departments to ensure organizational objectives were met in a timely manner.
- Established strong relationships with key stakeholders including clients, vendors, partners, and suppliers.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- I was in charge of two general managers and 5 area managers reporting to me on over 225 clients from Homebush to North Ryde to Sydney Olympic Park to North Sydney to Northern beaches and far North to Coffs Harbour.
Associate Director
Allied Integrated Services
01.2022 - 03.2025
- Provided guidance to managers, teams and subcontractors on best practices related to their respective roles within the organization.
- Conducted regular performance reviews with staff, providing feedback and guidance on development opportunities.
- Identified potential risks associated with operations and developed mitigation plans to address them effectively.
- Monitored KPIs related to customer service levels and addressed any issues or concerns promptly.
- Collaborated with other departments to ensure organizational objectives were met in a timely manner.
- Established strong relationships with key stakeholders including clients, vendors, partners, and suppliers.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- I was in charge of cleaning, general maintenance, ground maintenance and security, had under me two divisional managers , one for facilities and another for security from guarding, patrols and electronics, who had 2 to 7 area managers
Group General Manager
Quad Services
04.2016 - 01.2022
- Strategically allocated resources in accordance with organizational objectives while monitoring performance against established KPIs.
- Provided leadership in creating policies and procedures that foster a positive work environment while ensuring compliance with applicable laws and regulations.
- Demonstrated expertise in leading cross-functional teams to achieve organizational goals.
- Proficiently managed day-to-day operations of the group by providing direction, guidance, and support to team members.
- Maintained up-to-date knowledge of industry trends and best practices to drive continuous improvement initiatives.
- Applied sound decision making abilities when faced with challenging situations.
- Established and maintained effective relationships with customers, suppliers, vendors, and other stakeholders to ensure optimal business outcomes.
General Manager
Quad services
04.2010 - 04.2016
- Monitored customer feedback data to inform product development decisions as well as marketing campaigns.
- Built and maintained relationships with vendors and suppliers.
- Used customer feedback for improving operations and building brand loyalty.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Utilized data analytics techniques to identify areas for improvement.
General Manager
Quad services
04.2010 - 04.2016
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
Area Manager
Reflection Group
12.2008 - 03.2010
- Attended conferences and seminars regularly in order to gain knowledge about best practices in the field.
- Communicated effectively with clients by providing timely updates on portfolio performance and any changes made.
- Built strong relationships with industry peers in order to stay abreast of emerging trends in the markets.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Portfolio Manager
Assetlink Group Services
08.2007 - 12.2008
- Attended conferences and seminars regularly in order to gain knowledge about best practices in the field.
- Communicated effectively with clients by providing timely updates on portfolio performance and any changes made.
- Built strong relationships with industry peers in order to stay abreast of emerging trends in the markets.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Customer Service Manager
Quad Services
08.2006 - 07.2007
- Analyzed historical performance data to identify opportunities for improvement in the portfolio.
- Researched companies and industries to assess potential as investment opportunities.
- Attended conferences and seminars regularly in order to gain knowledge about best practices in the field.
- Communicated effectively with clients by providing timely updates on portfolio performance and any changes made.
- Built strong relationships with industry peers in order to stay abreast of emerging trends in the markets.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Education
High School -
Ivo Lola Ribar
01.1983
Certificate 4 - Cleaning Management
Lennox Institute
01.2015
Certificate - Contagious Leadership – Frontline Management
Mind Resources
01.2008
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Interior and exterior cleaning
- Attention to detail
- Chemical handling
- Health and safety compliance
- Waste management
- Professional appearance
- Quality control
- Quality assurance
- Complex Problem-solving
- Confidentiality awareness
- Conflict resolution
- MSDS documentation
- Multitasking and organization
- Verbal and written communication
Certification
- CM - Certified Manager Certification
Section name
Holding a full NSW driving licence
Languages
English
Professional Working
Timeline
State Manager
Quad Services
03.2025 - 09.2025
Associate Director
Allied Integrated Services
01.2022 - 03.2025
Group General Manager
Quad Services
04.2016 - 01.2022
General Manager
Quad services
04.2010 - 04.2016
General Manager
Quad services
04.2010 - 04.2016
Area Manager
Reflection Group
12.2008 - 03.2010
Portfolio Manager
Assetlink Group Services
08.2007 - 12.2008
Customer Service Manager
Quad Services
08.2006 - 07.2007
Day Cleaner
Allcorp (Menzies)
03.2000 - Current
Certificate 4 - Cleaning Management
Lennox Institute
Certificate - Contagious Leadership – Frontline Management
Mind Resources
High School -
Ivo Lola Ribar