Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DENIS Xenos

Sydney

Summary

Experienced customer care specialist with over 10 years of experience in the admin and government field. Excellent reputation for resolving problems, improving customer satisfaction and eager to take on a new challenge.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Raisers Hub
01.2023 - Current
  • Deliver exceptional customer support.
  • Fast learner of business systems to provide technical support to our customer
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved success in working with tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service
  • Improved operations through consistent hard work and dedication.


Youth Officer Supervisor

Department Of Communities And Justice
01.2020 - 01.2023
  • Enhanced youth engagement by developing and executing interactive programs and activities.
  • Mentored young individuals, fostering a sense of personal responsibility and accountability.
  • Designed customized intervention strategies tailored to the unique needs of individual participants experiencing difficulties or challenges.
  • Developed strong relationships with local schools and organizations, expanding partnership opportunities for future initiatives.
  • Developed and maintained accurate records of programs and services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Security Manager

E Group Security (International Towers Sydney)
01.2017 - 01.2020
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.
  • Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
  • Improved response time to incidents by developing effective communication protocols within the security team.
  • Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
  • Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.

Education

Certificate IV - Youth Justice

TAFE
Sydney
01.2022

Certificate IV - Business

TAFE
Sydney, NSW
12.2010

Certificate IV - Legal Services

TAFE
Sydney, NSW
12.2010

Skills

Customer Service

Good communication skills

Customer relations

Call centre experience

Excellent written and oral communication

Customer Relationship Management (CRM)

Complaint Handling

Problems Resolution

References

Available upon request

Timeline

Customer Service Specialist

Raisers Hub
01.2023 - Current

Youth Officer Supervisor

Department Of Communities And Justice
01.2020 - 01.2023

Security Manager

E Group Security (International Towers Sydney)
01.2017 - 01.2020

Certificate IV - Youth Justice

TAFE

Certificate IV - Business

TAFE

Certificate IV - Legal Services

TAFE

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DENIS Xenos