Denise Bulman
Summary
Proven leader and effective Duty Manager at Raffles Hotel, adept in customer service and financial reporting. Excelled in staff training and development, enhancing team performance and customer satisfaction. Demonstrated strong time management and relationship-building skills, significantly improving operational efficiency and maintaining high safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Manager
Raffles Hotel
10.2014 - 08.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Opening and closing procedures
Duty Manager
Brunswick Hotel
12.2023 - 04.2024
- supervise staff and maintain a safe environment
- Over looking smooth operations of the venue
- Serving customers
- delegating jobs to staff members
- reconciling all tills
- Closing down procedures at the end of trading hours
Trainee Dump Truck Operator
Downers
06.2020 - 10.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Filled out timesheets and paperwork according to identified requirements.
- Devised and implemented processes and procedures to streamline operations.
- Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
Education
Completed Year 11 -
Rockhampton State High School
Rockhampton, QLDSkills
Customer service focus
Time Management
New Employee Training
Written and oral communication
Relationship Building
Staff Training and Development
Delegating Work
Cash Management
Policy Implementation
Policy Enforcement
Health and safety compliance
Financial Reporting
[Software] experience
Certification
Responsible Management of Licenced Venue
Approved Managers Liquor Licence
Responsible Service of Alcohol
Responsible Gambling Service
Anti-Money Laundering
Cert II Resources and Infrastructure Work Preparation
White Card
Timeline
Duty Manager
Brunswick Hotel
12.2023 - 04.2024
Trainee Dump Truck Operator
Downers
06.2020 - 10.2020
Duty Manager
Raffles Hotel
10.2014 - 08.2024
Completed Year 11 -
Rockhampton State High School
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