Denise De Lau
WARWICK
Summary
Accomplished Territory Manager at Martin&Pleasance with a proven track record of expanding territories and boosting sales revenue by $743,000. Expert in customer relationship management and sales presentations, I excel in team leadership, driving business growth through strategic planning and relationship building. Achieved significant improvements in customer satisfaction and sales team performance at Estee Lauder Pty. Ltd. Experienced with territory management and market expansion strategies, ensuring consistent growth and client retention. Utilizes strong analytical skills and market insights to develop effective sales plans. Track record of building robust client relationships and leading teams to exceed performance goals. Key skills in communication and relationship-building, ready to embrace new challenges and learn within collaborative environment. Brings aptitude for strategic thinking and problem-solving, positioning to quickly acquire industry-specific knowledge. Ready to use and develop analytical and organizational skills in [Desired Position] role.
Overview
44
44
years of professional experience
Work History
Territory Manager
Martin&Pleasance
01.2017 - 07.2024
- Established and maintained 114 accounts, expanding territory by $743,000
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
State Manager
Estee Lauder Pty. Ltd.
01.1981 - 03.2011
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Boosted sales through successful marketing and service optimization strategies.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
- Developed communications materials to promote organizational plans and initiatives.
- Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
Education
High School Diploma -
High Storrs Grammar School
Sheffield, UK.04-1974
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goals and performance
- Goal setting
- Relationship building
- Sales training
- Business growth
- Sales presentations
Accomplishments
- Supervised team of 30 staff members.
- Achieved double digit growth year on year by completing sales development initiatives with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved growth through effectively helping with department stores and pharmacies with promotional activities.
Timeline
Territory Manager
Martin&Pleasance
01.2017 - 07.2024
State Manager
Estee Lauder Pty. Ltd.
01.1981 - 03.2011
High School Diploma -
High Storrs Grammar School