DENISE HOBBS

Office Manager/Personal Assistant

JEFF HANNAFORD PTY LTD

INGLEWOOD, QLD

01.1987 - Current

General running of an Accountancy Practice Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Monitored payments due from clients and promptly contacted clients with past due payments.
Used judgment and initiative in handling confidential matters and requests.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Greeted visitors in a professional manner and provided assistance with inquiries.
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Developed and implemented office policies and procedures.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Assisted with the preparation of budgets, forecasts and financial statements.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.