Denise Hotchkiss
Miranda,NSW
Summary
Organized and dependable Medical Secretary, adept in patient confidentiality, office reception and customer service skills. A responsible and productive team player. Skilled in patient scheduling, invoicing, payments, Medicare rebates, medical billing and known for having a calm and friendly demeanour.
Overview
40
40
years of professional experience
Work History
Medical Secretary
Chrishanthan Pty Ltd
03.2020 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated patient medical records.
- Managed front desk operations efficiently while greeting patients warmly and addressing their queries professionally.
- Scheduled appointments and conducted follow-up calls.
- Contributed to th reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Obtained payments from patients and processed Medicare rebates.
- Verified patient insurance coverage, submitted hospital claims to health funds, and followed up on unpaid balances.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Received and scanned laboratory results into patient files.
- Sterilised instruments.
- Prepared professional correspondence, including patient follow up letters to GP's, and emails, ensuring accuracy and timeliness.
- Managed incoming and outgoing correspondence, such as email and faxes, while maintaining confidentiality and timeliness.
- Managed paper and electronic filing systems, entered data and completed other clerical tasks such as copying and faxing.
Independent Sales Representative
Avon
01.2006 - 03.2012
- Provided brochures on a bi-weekly basis to residential neighbourhoods.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate each month.
- Consulted with customers to assess requirements and offer beauty product recommendations.
- Conducted follow-up calls to answer client's questions and secure additional orders.
International Flight Attendant
Northwest Airlines
05.1985 - 09.2006
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Independent Sales Representative
Pampered Chef
01.1996 - 12.2001
- Educated customers by providing hands-on kitchen product demonstrations and explaining benefits and advantages of using the kitchen tools.
- I would conduct the demonstrations in people's homes. They invited friends and family to watch me use the kitchen tools as I prepared food for them. They would purchase products after the demonstrations.
- I would get several leads for additional demonstrations at each "show" I did; thereby, increasing my potential earnings.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
- Consistently met sales goals and was rewarded with yearly holidays.
Education
Horticulture
Antelope Valley College
Lancaster, California USAHigh School Diploma -
Mt Diablo High School
Concord, California USASkills
- Patient Confidentiality Adherence
- Office reception
- Professional telephone etiquette
- Clerical Support
- Patient Scheduling
- Strong organizational skills
- Medical Records Maintenance
- Data Entry
- Invoice Processing
- Payment Collection
- Medical Billing
- Supply Ordering
References
Dr Sri Chrishanthan, OB/GYN
0410 639 077
Timeline
Medical Secretary
Chrishanthan Pty Ltd
03.2020 - Current
Independent Sales Representative
Avon
01.2006 - 03.2012
Independent Sales Representative
Pampered Chef
01.1996 - 12.2001
International Flight Attendant
Northwest Airlines
05.1985 - 09.2006
Horticulture
Antelope Valley College
High School Diploma -
Mt Diablo High School
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