Denise Huriwai
Sales
Morayfield,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
8
8
years of professional experience
Work History
Sales Representative
Sevens Merchandising
02.2023 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Merchandising Specialist
Mars Ltd
10.2019 - 05.2023
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Optimized store displays and appearance via strategic merchandising.
Brand Ambassador
Studio23j
11.2015 - 09.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
Skills
- Prospecting Skills
- Product and Service Knowledge
- Post-Sales Support
- Problem-Solving Strengths
- Inside and Outside Sales
- B2B Sales
- Onsite Product Demonstrations
- Product Promotion
Languages
English
Native or Bilingual
Timeline
Sales Representative
Sevens Merchandising
02.2023 - 09.2023
Merchandising Specialist
Mars Ltd
10.2019 - 05.2023
Brand Ambassador
Studio23j
11.2015 - 09.2021
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