Denise Kefallinos
Summary
An experienced social worker with a diverse background in various community sectors. Known for delivering high-quality care and prioritizing client-centered services. Exceptional communication skills and a track record of effective collaboration within team environments. Committed to upholding the mission and values of the represented organization.
Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
17
17
years of professional experience
Work History
Rehabilitation & Mental Health Counselling Internship
Beneco
01.2024
- Rehabilitation for injured workers to rejoin the workforce
Sales Consultant
P.V.H
01.2022 - Current
- Company Overview: Supplier brand Partner for Myer
- Implementing and improving sales
- Matching client needs to what the company has to offer
- Maintaining and growing a solid customer base
- Respond to new and current customers based on complaints and service enquiries
- Be a “brand ambassador” for PVH (Nancy Ganz), representing the company’s brand and value
- Attend meetings and training on improving the quality of customer experience by addressing consumer needs
- Supplier brand Partner for Myer
Case Manager/ Events Coordinator
AusCare Home and Community Care
01.2021 - 12.2021
- Supported frail aged consumers with their Home Care Packages and special needs participants with their NDIS
- Wrote policies for consumers and businesses on preventing natural disasters
- Field educator for Social Work Students
- Organised events for both HCP consumers and NDIS participants
- Worked collaboratively with all staff from different departments
- Communicated effectively with Coordinators, Managers and CEO
- Attended weekly meetings
- Documented notes in Visual Care
- Collated information to write a detailed care plan/support plan
Healthy Living for Seniors Coordinator
Uniting
01.2019 - 12.2021
Social Worker
GWC COMMUNITY SERVICES
01.2015 - 12.2019
- Supported aged care service programs, including centre-based activities and case management
- Facilitated group activities, including arts and crafts, games, and other activities
- Worked effectively with dementia clients, encouraging and assisting clients to participate in activities
- Facilitated interaction and cooperation between clients
- Liaised effectively with the client’s family via phone and in person
- Maintained a comprehensive record of the client’s health and well-being through detailed progress notes
- Worked collaboratively within a team of five
- Communicated effectively with the senior coordinator to arrange specific client support
- Documented all incidents promptly in line with organisational policies and procedures
- Worked in the Dementia Advisory service
Support Worker & Case Manager
Aging and Disability HOME CARE
01.2012 - 12.2015
- Provided personal care and assistance to community members under home care
- Performed a case management role, managing and meeting the needs of a diverse set of clients
- Worked effectively within a team of 10
- Contributed to monthly meetings with solid communication skills
- Performed a range of manual handling tasks
Coordinator for Individual Respite
FAMILY RESOURCE AND NETWORK SUPPORT
01.2012 - 12.2012
- Visited clients to provide an ‘assistant service delivery assessment’ to determine the level of care needed based on their mental/physical health and capacity
- Utilised the TRACCS software program to arrange and schedule appointments for Respite Workers to visit clients and provide assistance
Residential Support Worker
QUALITY HEALTH CARE
01.2011 - 12.2012
- Assisted clients to become more self-sufficient by performing daily activities, such as shopping and personal care, through one-on-one education
Business Services & House Manager
WINDGAP INC
01.2008 - 12.2011
- Provided services to individuals with disabilities to empower them in business
- Supervised clients and staff as House Manager
- Wrote progress notes on client’s training with solid attention to detail
- Established yearly meetings and liaised with clients regarding their Holistic Support Report
Education
Masters - Rehabilitation and Mental Health Counselling
La Trobe University
02.2025
Health Administration -
Signature Training College
01.2024
Graduate Certificate - Case Management
Griffith University
01.2015
Bachelor - Social Work
Charles Sturt University
01.2011
Diploma - Disability Work
Directions Australia
01.2010
Bachelor - Sociology
Wollongong
01.2003
Diploma - Youth Work
Sydney Institute of Technology Ultimo
01.1998
Skills
- Client-centred care
- Communication
- Written skills
- Verbal skills
- Interpersonal skills
- Listening
- Stakeholder liaison
- Teamwork
- Independence
- Problem-solving
- Analytical skills
- Conflict management
- Mediation
- Negotiation
- Empathy
- Caring
- Professionalism
- Proactivity
- Self-motivation
- Organisation
- Planning
- Prioritisation
- Record management
- Reporting
- Attention to detail
- Confidentiality
- OH&S policies
- Computer skills
- Microsoft Office
- Adobe Acrobat
- Adobe Illustrator
- TRACCS
Affiliations
Australian Association of Social Work (AASW)
Professional Development
- Business Administration, Australian Employment Training Solution, 12/2022
- Efficient Writing, Learning Cloud, 12/2019
- Preventing Dementia, University of Tasmania, 12/2018
- Addressing consumer needs, WorkTrain, 12/2016
- Understand Dementia, University of Tasmania, 12/2016
- Effective Communication Skills, InHouse, 12/2012
- Understanding and Responding to Vicarious Trauma - An Introduction, 12/2021
- 'Quality, Safety and You' - NDIS Worker Orientation Module, 12/2021
Volunteer Roles
- United Australia Party, 12/2022
- St George Hospital, Diagnostic Assessment Centre, 12/2008
- Salvation Army/Oasis, 12/2006
- Migrant Resource Centre, 12/2004 - 12/2005
- St Vinnies for Youth, Burwood Skills Share and Riverwood Community Centre, Prior to 12/2004
Timeline
Rehabilitation & Mental Health Counselling Internship
Beneco
01.2024
Sales Consultant
P.V.H
01.2022 - Current
Case Manager/ Events Coordinator
AusCare Home and Community Care
01.2021 - 12.2021
Healthy Living for Seniors Coordinator
Uniting
01.2019 - 12.2021
Social Worker
GWC COMMUNITY SERVICES
01.2015 - 12.2019
Support Worker & Case Manager
Aging and Disability HOME CARE
01.2012 - 12.2015
Coordinator for Individual Respite
FAMILY RESOURCE AND NETWORK SUPPORT
01.2012 - 12.2012
Residential Support Worker
QUALITY HEALTH CARE
01.2011 - 12.2012
Business Services & House Manager
WINDGAP INC
01.2008 - 12.2011
Health Administration -
Signature Training College
Graduate Certificate - Case Management
Griffith University
Bachelor - Social Work
Charles Sturt University
Diploma - Disability Work
Directions Australia
Bachelor - Sociology
Wollongong
Diploma - Youth Work
Sydney Institute of Technology Ultimo
Masters - Rehabilitation and Mental Health Counselling
La Trobe University
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