Denise Matias
Hampton Park,VIC
Summary
A passionate and self-motivated individual, who is organized, reliable and hardworking. Possessing excellent communication and strong interpersonal skills. Has the ability to easily build rapport with people. Flexible, and able to work collaboratively or independently in a fast paced environment.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Complete Orthodontics & Dental Care
10.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Receptionist
Complete Orthodontics & Dental Care
10.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Diploma of Nursing
Holmesglen Institute of TAFE
07.2022 - 07.2024
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Administered medications via oral, IV, and intramuscular injections and monitored responses under direct supervision.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, medical information and report any changes to nursing staff
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
FOH Staff Member
Roll'd Restaurant
01.2021 - 09.2022
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
- Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma in Nursing -
Holmesglen TAFE
Moorabbin, VIC07.2024
Secondary School -
Cheltenham Secondary College
01.2021
High School / Secondary School -
New Era University
01.2018
Skills
- Excellent Customer Service
- Good Oral and Written Communication Skills
- Computer Proficiency
- EXACT Software knowledge and skills
- Equipment Sterilization
- Infection control proficiency
- Patient Care
- Patient Advocacy
- Excellent multitasking capability
- Nursing Skills
Licenses & Certifications
- Drivers License
- WWC VIC Volunteer | valid until March 2026
- Hand Hygiene Certificate
- Blood Safe Certificate
- Mask Fit Certificate
- First Aid & CPR
Clinical Nursing Placements
- Avonlea Aged Care, Mentone VIC
Aged Care Clinical Nursing Placement | September 2022
- Rosebud Hospital, Rosebud VIC
Rehab Clinical Nursing Placement | July 2023
- Monash Medical Centre, Clayton VIC
Sub-Acute Clinical Nursing Placement | January 2024
- Cabrini Private Hospital, Malvern VIC
Acute Clinical Nursing Placement | June-July 2024
References
Provided Upon Request
Timeline
Dental Assistant
Complete Orthodontics & Dental Care
10.2022 - Current
Dental Receptionist
Complete Orthodontics & Dental Care
10.2022 - Current
Diploma of Nursing
Holmesglen Institute of TAFE
07.2022 - 07.2024
FOH Staff Member
Roll'd Restaurant
01.2021 - 09.2022
Diploma in Nursing -
Holmesglen TAFE
Secondary School -
Cheltenham Secondary College
High School / Secondary School -
New Era University
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