Denise Mulisa
ADELAIDE,SA
Summary
Dedicated 2nd-year Bachelor of Psychology student and Accredited Mental Health First Aider with a background in health sciences. A reliable professional with a strong work ethic, seeking to transition into a support or intake role within the mental health sector. Committed to applying clinical knowledge, active listening, and crisis intervention skills to support diverse communities in Adelaide.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Jim's cleaning
Patrick (Jim's cleaning)
Salisbury, South Australia
01.2022 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified customer needs through active listening and observation.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed daily duties with accuracy and efficiency.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Psychology
University of Adelaide
Adelaide, SA02-2027
Associate of Science - Undergraduate in Health
University of South Australia
Adelaide, SA04-2024
High School Diploma -
Paralowie High School
Paralowie, SA12-2023
Foundation Studies - Health
University of South Australia
Adelaide, SA08-2023
High School Diploma -
Adelaide Secondary School of English
Adelaide 02-2022
Skills
- mental health first Aid
- Crisis intervention
- Conflict resolution
- Active listening
- Critical thinking
- Honest problem-solving skills
- empathy communication
- Emotional intelligence
- Cultural sensitivity
- professionalism and Reliability
Languages
English,
Full Professional
Kinyarwanda
Native/ Bilingual
Swahili
Limited
Accomplishments
- Student Representative Council (SRC) member
- Year 12 Best Performance in Essential English Certificate
- Year 12 Award for Positive Attitude and Resilience
- Perfect Attendance Award (2022)
- Multiculture Fashion Parade Volunteer
- Child Studies Achievement Certificate.
Affiliations
- communities' activity
- Multicultural fashion parade volunteer, 2022
Certification
- Mental Health First Aid
- Undergraduate Certificate in Health
- University Foundation study
Timeline
Jim's cleaning
Patrick (Jim's cleaning)
01.2022 - 12.2024
Bachelor of Science - Psychology
University of Adelaide
Associate of Science - Undergraduate in Health
University of South Australia
High School Diploma -
Paralowie High School
Foundation Studies - Health
University of South Australia
High School Diploma -
Adelaide Secondary School of English