Denise Newton
Newcastle,NSW
Summary
Dedicated Program Coordinator with proven strengths in client support and clear communication. Successfully enhanced community engagement through effective program coordination and relationship building.
Overview
2027
2027
years of professional experience
Work History
Meal Coordinator
Hunter Multicultural Communities Inc
Waratah, NSW
05.2020 - Current
- Coordinated community outreach programs to enhance multicultural engagement and participation.
- Developed training materials for staff on cultural competency and inclusion practices.
- Implemented efficient scheduling systems for workshops and events, improving attendance rates.
- Facilitated communication between stakeholders to ensure alignment on project goals and objectives.
- Analyzed feedback from participants to refine program offerings and improve service delivery.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced team communication by implementing monthly coordination meetings and detailed project update emails.
- Boosted team morale and productivity by and maintaining open-door policy for feedback and concerns.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Transport Coordinator
Hunter Multicultural Communities Inc
Waratah, NSW
2016 - 12.2024
- Assisted in scheduling and routing for optimal efficiency in operations.
- Managed communication between clients and drivers to streamline processes.
- Developed and maintained documentation for compliance and reporting purposes.
- Trained new staff on procedures and safety protocols within transportation operations.
- Collaborated with community organizations to enhance transportation accessibility initiatives.
- Established strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined transport operations by implementing efficient route planning and scheduling techniques.
- Championed a culture of continuous improvement within the transport coordination team, encouraging open dialogue and fostering an environment where best practices are shared and implemented.
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
- Coordinated schedules and communicated changes to customers.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Optimized vehicle fleet utilization of 7 vehicles by developing strategic maintenance schedules that minimized downtime while maximizing productivity levels across operations.
Community Transport Driver
Hunter Multicultural Communities Inc
Waratah NSW - Awabakal Country
05.2014 - 03.2020
- Operated vehicles to transport clients safely and efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during all transportation activities.
- Assisted clients with boarding and disembarking, providing exceptional customer service throughout journeys.
- Collaborated with team members to enhance workflow efficiency and improve overall service quality.
- Maintained accurate records of trips and client interactions, ensuring data integrity for reporting purposes.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to safely transport senior clientele securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure operational reliability.
- Coordinated schedules effectively to optimize route planning and minimize delays in service delivery.
- Updated daily logs and customer paperwork with relevant details.
Education
Food Safety First
Online NSWCertificate of Participation - Working in Diverse Teams
Multicultural Communities Council of Illawarra
08-2025
Certificate of Attendance - Management Skills For Home Care Package Providers
Leading Age Services Australia
Online 02-2022
Certificate III - Partial - Individual Support
TAFE NSW
NSW12-2021
Statement of Attainment - Aged Care Introduction
TAFE NSW
NSW05-2021
Certificate III Business Administration - Business Administration
TAFE NSW
Glendale NSW11.2007
Associate Diploma - Social Science - Chikd Studies
TAFE NSW
NSW12.1997
Skills
- Client support
- Efficient data input using MS Office, Word, Excel,Outlook and Polixen
- Informed Decision-making
- Work Planning and Task Prioritisation
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Document management and record keeping
- Meeting coordination
- Point of contact
- Staff supervision
- Phone and email etiquette
- Team collaboration
- Clear communication
- Verbal and written communication
- Documentation Control
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Document management
- Scheduling and calendar management
- Recordkeeping
- Best practices implementation
- Document control
- Business administration
- Problem-solving
- Time management
- Adaptability and flexibility
- Task prioritization
- Deadline management
- Client coordination
- Microsoft office
- Documentation and recordkeeping
- Team leadership
- Handling complaints
- Goal setting
Timeline
Meal Coordinator
Hunter Multicultural Communities Inc
05.2020 - Current
Community Transport Driver
Hunter Multicultural Communities Inc
05.2014 - 03.2020
Certificate III Business Administration - Business Administration
TAFE NSW
Associate Diploma - Social Science - Chikd Studies
TAFE NSW
Transport Coordinator
Hunter Multicultural Communities Inc
2016 - 12.2024
Food Safety First
Certificate of Participation - Working in Diverse Teams
Multicultural Communities Council of Illawarra
Certificate of Attendance - Management Skills For Home Care Package Providers
Leading Age Services Australia
Certificate III - Partial - Individual Support
TAFE NSW
Statement of Attainment - Aged Care Introduction
TAFE NSW