Denise Quenter

Work History

Operations Manager

Factory Direct Au

08.2015 - Current

Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines. This included 9 staff members.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Directed initiatives to improve work environment, company culture or overall business strategy, including new logistic software integration for trucks, Google sheets,, Shopify, Adobe Acrobat
Supervised operations staff and kept employees compliant with company policies and procedures, including migrants who needed extended training in Australian retail law.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Increased profit by streamlining operations, including setting up of successful sales funnels like Facebook advertising, Facebook marketplace, website sale
Developed and implemented strategies to maximize customer satisfaction
Developed and maintained relationships with external vendors and suppliers.
Managed purchasing, sales, marketing and customer account operations efficiently, including setting up of Shopify to successfully funnel sales from Facebook and google ads through to website
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits without harsh words or tactics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings, turning company to heavily concentrate on e-commerce stategies
Assisted in recruiting, hiring and training of team members.
Reduced operational risks while organizing data to forecast performance trends.
Analysis of profit and loss, inventory analysis and reporting back to director on areas that needed improvement and implementing strategies to bring costs down
Reporting using Xero software

General Manager

Arista Electronics

03.2000 - 11.2012

Cross-trained existing employees to maximize team agility and performance
Managed over 20 staff members and contractors
Developed and maintained relationships with customers and suppliers through account development.
Successfully growing company from 1m turnover to a thriving 3.4 mil turn over within wholesale market
working along side sales managers, securing distribution to customers such as The Good Guys, Harvey Norman, Jb Hifi, Retravision, Betta Electrical, Catch, David Jones and many more retailers
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Leveraged data and analytics to make informed decisions and drive business improvements.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Managed senior-level personnel working in marketing and sales capacities.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Launched quality assurance practices for each phase of development
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Developed detailed plans based on broad guidance and direction.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed budget implementations, employee evaluations, and contract details.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and implemented strategies to increase sales and profitability.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Formulated policies and procedures to streamline operations.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Managed purchasing, sales, marketing and customer account operations efficiently, including overseeing imports
Trained and worked with Adobe Photoshop, Adobe Illustrator, MYOB

Summary

Overview

Work History

Operations Manager

General Manager

Education

High School Diploma -

Skills

Software

Interests

Timeline

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