Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Rowe

Port Augusta,SA

Summary

Driver’s license with reliable transport Career Objective With extensive experience in Aboriginal Support Services, customer service and administration support, I am seeking to utilise my background, relevant knowledge and skills to secure employment in a role that provides me with the opportunity to assist, support and advocate for others. Personal Abilities/Aptitudes/Skills Ability to communicate effectively both written and orally with clients and other service providers Demonstrated customer service skills with the ability to negotiate and advocate on behalf of clients and be responsible to consumer feedback Ability to take direction and work under supervision to meet deadlines in a managed time frame Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

15
15
years of professional experience

Work History

01.2015
  • In the provision of services to individual people including communities and groups
  • In community development and project work
  • In the use of personal computers and the use of MS Office software
  • Knowledge
  • Of Equal Employment Opportunity and Occupational Health Safety and
  • Welfare Legislation
  • Of community based services available locally to assist with resolution of identified client issues
  • Classification: Confidential
  • Responsibilities
  • Exhibiting the highest standards of professional conduct
  • Ensuring client privacy, security of client records and confidentiality of client related information
  • Committed to the values of integrity, respect, honesty and accountability
  • Career History, Caring for children / Household Duties
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Cultivated interpersonal skills by building positive relationships with others

Aboriginal Support Worker

Port Pirie Regional Health Services
01.2014 - 01.2015
  • Assisting to improve health outcomes of Aboriginal and Torres Strait Islander individuals while providing clinical and primary care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule
  • Kept clients engaged in social networks and communities for personal health and growth
  • Promoted community integration by providing extensive physical, emotional and social support
  • Created, prepared, and delivered reports to various departments
  • Prepared agendas and took notes at meetings to archive proceedings
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally
  • Developed and maintained relationships with customers to enhance customer satisfaction
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues

Children’s Service Worker

Kaurna Plains Day - Care Centre
01.2011 - 01.2012
  • Providing support and care to young children.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Developed strong connections with patients, family members and peers through effective listening and interpersonal skills.
  • Developed and maintained relationships with children and families.
  • Inspected and adjusted work performed to meet expectations.
  • Completed monthly assessments and updated documentation.
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Learned other teammates' work tasks to train as backup
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
  • Identified potential safety hazards through routine checks of supplies, equipment and environment
  • Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines
  • Resolved issues quickly to maintain productivity goals
  • Followed safety procedures and guidelines to maintain safe working environments
  • Participated in regular meetings with team members to discuss production updates

Administration Representative

TAFE SA Aboriginal Access Centre
01.2008 - 01.2009
  • Managing and distributing information, answering telephone enquiries and proving exceptional customer service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Developed and implemented strategies to streamline office operations.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Increased customer service success rates by quickly resolving issues
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction
  • Ordered and distributed office supplies while adhering to fixed office budget
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
  • Developed and implemented strategies to streamline office operations
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications
  • Drafted common document templates to reduce time spent creating documents from scratch
  • Served as corporate liaison for finance, IT and marketing departments

Aboriginal Education Worker

Education Children Services Hallett Cove School R
01.2006 - 01.2007
  • Supporting Aboriginal students with schooling.
  • Executed tasks within time and budget constraints
  • Reported issues to property manager so effective resolutions could be put into place
  • Performed preventive maintenance and repairs on various types of equipment
  • Followed instructions from supervisor regarding daily job tasks and duties
  • Positively engaged with customers and maintained professional appearance as company representative

Project Worker

Uniting Care Wesley
01.2003 - 01.2004
  • Management of the day to day activities of each project.
  • Completed assignments ahead of deadline
  • Monitored project progress, identified risks and took corrective action as needed
  • Reported regularly to managers on project budget, progress and technical problems
  • Developed and implemented project plans and budgets to ensure successful execution

Early Child Care Worker

Solomontown Kindergarten
01.2000 - 01.2001
  • Supervision and monitoring the safety of children in care and meal preparation
  • Classification: Confidential
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
  • Prepared and served nutritious and healthy meals and snacks
  • Developed healthy relationships with several children to provide support and guidance in learning
  • Developed age-appropriate activities and crafts to engage children
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions

Education

Certificate lll Children’s Services: CHC30402 -

TAFE SA
Gawler, SA
2011

Skills

  • Customer Loyalty
  • General Housekeeping
  • Service Documentation
  • Word Processing
  • Telephonic Customer Support
  • Customer service support
  • Fast and efficient service worker

Timeline

01.2015

Aboriginal Support Worker

Port Pirie Regional Health Services
01.2014 - 01.2015

Children’s Service Worker

Kaurna Plains Day - Care Centre
01.2011 - 01.2012

Administration Representative

TAFE SA Aboriginal Access Centre
01.2008 - 01.2009

Aboriginal Education Worker

Education Children Services Hallett Cove School R
01.2006 - 01.2007

Project Worker

Uniting Care Wesley
01.2003 - 01.2004

Early Child Care Worker

Solomontown Kindergarten
01.2000 - 01.2001

Certificate lll Children’s Services: CHC30402 -

TAFE SA

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