Denise Rowe
Maroochydore,QLD
Summary
Well-qualified Property & Trust account Manager proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
40
40
years of professional experience
Work History
Property Manager
Ray White Real Estate
06.2001 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available rentals and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Managed the trust account with timely receipt and reconciliation. Disbursements of trust account funds & liaising with Auditor
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
Property Management Assistant
LJ Hooker Real Estate
03.1998 - 05.2001
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Management Assistant
Penridge Real Estate
03.1996 - 03.1998
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and webinars to stay current on best practices in property management.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
Administrative Assistant
Prompt Printery
09.1993 - 03.1996
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Data Entry Clerk
Leigh Mardon Pty Ltd
09.1983 - 10.1991
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
Education
No Degree -
Burwood Heights High School
Burwood East, VIC12.1982
Skills
- Contract Negotiation
- Business Development
- Tenant Relations
- Maintenance Scheduling
- Property Management
- Database Management
- Business Administration
- Payment Collection
- Lease Renewals
- Valid Qld Driver's License
- Preventive Maintenance
- Exceptional Oral and Written Communication Skills
- Preparing Property Agreements
- Adaptable
Timeline
Property Manager
Ray White Real Estate
06.2001 - Current
Property Management Assistant
LJ Hooker Real Estate
03.1998 - 05.2001
Property Management Assistant
Penridge Real Estate
03.1996 - 03.1998
Administrative Assistant
Prompt Printery
09.1993 - 03.1996
Data Entry Clerk
Leigh Mardon Pty Ltd
09.1983 - 10.1991
No Degree -
Burwood Heights High School