Summary
Overview
Work History
Education
References
Timeline
Generic

Denise Thompson

Melbourne,VIC

Summary

After many years working in a senior account management role in the radio industry I recently moved into a new homes sales role with Australian Building Company. I have always been interested in all aspects of Real Estate, from the financial investment, interior design and landscaping so this new role sees me working in an industry I am passionate about. I enjoy selling off the plan and helping customers tailor the home so it reflects their own personal preferences and requirements. This role sees me working with customers who are embarking on a new stage in their life and part of what has made me successful is my ability to gain the customers trust. I believe the recent experience I have gained in this role makes me a well rounded sales person that is very suited to the role you are now seeking to appoint someone to. I take the responsibility of helping customers to build their new home very seriously. I believe it is a privilege to be entrusted to create what is one of life’s biggest financial and personal investments. The personal qualities and leadership style of the Regional Sales Manager that you describe are a reflection of my own and I believe this would lead to a very effective working relationship.

Overview

19
19
years of professional experience

Work History

Area Sales Manager

Ryman Healthcare
04.2019 - Current
  • ACHIEVEMENTS
  • Achieved 107% of revenue target for end of financial year 2023
  • Transitioned team to new sales performance incentive programme
  • Implemented new 3 step sales process to continue selling existing units and release a new village during COVID Lockdowns transitioned 16 of 17 existing residents to Ryman contracts within 3 weeks when Ryman purchased an operational village
  • Introduced power hours to achieve required number of calls to database
  • RESPONSIBILITIES
  • Annual Revenue Target - $140,488,250
  • Annual Unit Sales Target - 170
  • Direct Reports - 4 Sales Advisors and 2 Sales Assistants
  • Implementing strategies to drive sales
  • Keeping Sales Team engaged and proactive during substantial process, system and remuneration changes
  • Interviewing and onboarding sales advisors and sales assistants
  • Coaching sales team
  • Ensuring sales team are actively nurturing and engaging community partners, referral agents, and residents to drive referrals
  • Pricing of units before release
  • Provide feedback to development team during the planning of our new villages on buyer preferences, pricing and required split of units
  • Responsible for sponsorship budget for 6 villages
  • Calling Residents Under Contract of all cancelled applications
  • Selling at our villages during staff absences
  • Second in charge for General Manager, Sales Victoria

Community Relationships Team Leader

Ryman Healthcare
02.2017 - 04.2019
  • ACHIEVEMENTS
  • Prepared Community Relations Plan to build databases for 6 proposed village one of which was John Flynn Village which sold the highest number of units to database before public release in Ryman history
  • Recruited and trained 3 Community Relations Representatives
  • Developed job description and key performance measures for the role
  • RESPONSIBILITIES
  • Responsible for Community Relations Plan to build databases to hit database growth targets for our proposed villages across New Zealand & Australia 3 Direct reports – Community Relations Representatives, 2 in Victoria and 1 in Auckland, NZ

Corporate Sales Manager

Lexus of Blackburn
03.2016 - 06.2016
  • ACHIEVEMENTS
  • Created a client base with a focus on clients that are Real Estate Agents, Doctors or Public Hospital Staff who are Tier 1 Clients under the Lexus Corporate Programme
  • Gained agreement from a number of Real Estate Agents including, Stockdale & Leggo, Ray White & Fletchers to promote the Lexus Australia Corporate Benefits Programme on their intranet
  • Gained agreement from Monash Health and Peninsula Health to promote the Lexus Australia Corporate Programme on their intranet.
  • Secured the opportunity to conduct a drive day with a real estate companies top agents earning in excess of one million dollars
  • Gained exposure for the Lexus Corporate Programme at the Marshall White Foundation Inaugural Ball which is attended by Real Estate Agents and their top clients.
  • Was invited by Lexus Australia to be the host at the Doctors IMED Conference and the Hewlett Packard Benefits Expo
  • Resolved a long standing issue with a major vehicle leasing company that enabled Lexus of Blackburn to be reinstated as a preferred dealer
  • Established a relationship with RACV Salary Solutions to be entered in their system as a preferred provider.
  • RESPONSIBILITIES
  • Identify and Manage Corporate Sales Opportunities and facilitate appropriate relations utilizing Lexus Australia Corporate Programme.
  • Manage Corporate Vehicle Evaluations
  • Provide Quotes and complete all required paperwork throughout the Corporate Sales process from trade vehicle valuation, sales contract and vehicle transfer
  • Complete Paperwork for the sales team to register companies with 15 or more company vehicles or novated leases to allow them access to the Lexus Corporate Programme

Senior Account Manager

3AW
01.2005 - 01.2016
  • ACHIEVEMENTS
  • Managed diverse portfolio, encompassing clients such as:
  • Electricity Retailers
  • Clothing Manufacturers and Retailers
  • Retirement Living Operators
  • Industrial Products Distributors
  • Wrote $1,196,000 in FY 2014 / 15 (108% of budget)
  • Maintained strong new business channel, with 27% of total revenue from new-to-business clients
  • Oversaw portfolio performance against both direct competition and substitute competitors, across:
  • Radio and TV
  • Magazine, Paper and Billboard
  • Digitaland eDM
  • Managed complexities of long sales cycle to time sales with annual budget development
  • Won flagship contract with major electronics company, including national radio and TV
  • Grew said account to $2m annual spend
  • Grew garden care account from $30k to $400k through developing multichannel options
  • Built custom campaign for energy business, based on small business success stories
  • Designed campaign for taxi service, despite advertising focusing on younger demographic, through:
  • Listening to Marketing Manager priorities around mobile connectivity
  • Developing opportunity to embed taxi service number in 3AW mobile app
  • Consistently delivered budgets against backdrop of substantial change in the organisation
  • RESPONSIBILITIES
  • Providing Business to Business solution sales, including:
  • Working with large corporations and SMEs to design appropriate campaign solutions
  • Working with clients, from CEOs to Account Coordinators
  • Developing creative strategies to meet client objectives
  • Writing and presenting proposals
  • Implementing multichannel campaigns
  • Managing multiple internal relationships across business, with:
  • Creatives
  • Accounts
  • Digital Designers and Content Managers
  • Radio Presenters
  • Working with long term regular advertisers and one-off call-to-action campaigns
  • Managing existing client-base
  • Prospecting and cold calling
  • Managing multiple clients at different stages of sales cycle

Australian Building Company
  • ACHIEVEMENTS
  • Successfully completed Metricon Technical Training
  • Achieved Sales Targets
  • RESPONSIBILITIES
  • Assist customers to select and tailor a home that compliments their lifestyle within their budget
  • Open and Close displays and engage with customers in a way that leads to opportunities
  • Create estimates using SQS Software
  • Provide customers with fixed site costs using Geosite Software
  • Maintain Customer database
  • Compile and submit all necessary documentation so contracts can be generated
  • Complete colour selections
  • Complete contract signings
  • Generate leads by creating house and land packages
  • Develop relationships with Land Developers that enable me to source land for clients
  • Meet monthly budgets

Education

References

  • Debbie McClure, Former Chief of Sales & Marketing, Ryman Healthcare
  • Sue Chapman, Former Sales Director, 3AW

Timeline

Area Sales Manager

Ryman Healthcare
04.2019 - Current

Community Relationships Team Leader

Ryman Healthcare
02.2017 - 04.2019

Corporate Sales Manager

Lexus of Blackburn
03.2016 - 06.2016

Senior Account Manager

3AW
01.2005 - 01.2016

Australian Building Company

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Denise Thompson