Denise Young
SA
Overview
19
19
years of professional experience
Work History
Housing Manager
Junction and Women's Housing Ltd
Marion, SA
03.2020 - 08.2025
- Managed a 196-property community housing portfolio supporting disadvantaged, elderly, and highly complex tenants, including individuals with significant mental health conditions.
- Managed allocations, sign-ups, rent reviews, arrears interventions, and tenancy sustainment for high-risk cohorts.
- Conducted six-monthly and three-monthly inspections for at-risk tenants, identifying health, safety, or environmental hazards and coordinating corrective actions.
- Delivered tenancy compliance, prepared legal cases, coordinated multi-agency efforts, and advocated proactively to stabilize at-risk tenancies.
- Coordinated with police, mental health nurses, GPs, and NDIS support providers to manage complex behaviors, ensuring compliance and effective crisis responses for tenants with acute needs.
- Advocated for vulnerable tenants by initiating My Aged Care referrals and connecting them to essential support services.
- Built and presented SACAT cases for breaches, arrears, and Section 90 matters, including evidence collection, neighbor interviews, and liaison with police prior and during evictions.
- Maintained accurate files, Centrelink Business Portal, arranged arrears and water agreements, and documentation to meet legislative and organizational compliance standards.
Housing Officer
Community Housing Limited
Prospect, SA
06.2019 - 03.2020
- Manage a portfolio of 165 Community Housing properties for highly complex tenancies of mixed demographics.
- Sourced prospective tenants from Community Housing Customer Register, filling property vacancies within legislated timeframe.
- Conducted bi-annual rent reviews to ensure compliance with housing regulations and tenant agreements.
- Built cases for SACAT regarding unpaid rent, water, and Section 90's; attended hearings, appeals, and evictions with police.
- Collaborated with Maintenance Division to invoice tenant-related damages, process callouts, and conduct in-going and out-going inspections for asset maintenance, documenting findings with photos.
- Arranged and executed vacate procedures and inspections to streamline tenant transitions., including pre-vacate inspections, that were documented photographically.
- Performed scheduled house inspections to ensure property compliance.
- Processed tenant and private owner complaints through 28-day procedure, managing correspondence, investigations, home visits, and office interviews.
Receptionist and Administration Assistant
Community Housing Limited
Prospect, SA
10.2017 - 06.2019
- Managed front-of-house environment, handling 35–40 inbound and outbound calls daily, responding to inquiries, redirecting calls, and assisting walk-in clients to ensure effective communication and support.
- Provided front-of-house reception and administrative support within a high-volume community housing environment, supporting vulnerable clients, refugee populations, and individuals experiencing homelessness while ensuring accurate data processing and operational consistency.
- Supported vulnerable clients, including refugees and individuals with low literacy or limited English, by guiding them through housing application forms, paraphrasing questions, and accurately documenting responses for submission to the Community Housing Customer Register.
- Provided general administrative support, processing mail, preparing documentation, and assisting tenancy and community development teams with various tasks.
- Created a front-desk operational manual from scratch, developing step-by-step procedures with screenshots to improve on-boarding, consistency, and task accuracy for future staff.
Executive Assistant and Client Support Officer
Onlineiq Pty Ltd
Semaphore, SA
11.2015 - 10.2017
- Provided executive support to the CEO, including workflow coordination, client correspondence, reporting, and general office administration.
- Coordinated executive, marketing, and operational support in digital and website development business, facilitating international webinars, improving client communications, managing subcontractor workflows, and overseeing daily administrative and financial tasks.
- Coordinated and promoted international webinars, workshops, and marketing events, publishing content across social media platforms and Adobe Business Catalyst to engage a global online community.
- Streamlined event and marketing workflows by creating promotional content, scheduling posts, and coordinating weekly in-person industry meetups to enhance engagement for specialist software users.
- Acted as central liaison between clients and technical teams, documenting website change requests with screenshots and detailed explanations for accuracy and efficiency.
- Supported website development operations for 120 client websites by translating client requests into clear instructions for subcontracted developers.
- Performed accounting support functions including invoice processing, payments, and data entry using the Xero accounting system (excluding BAS and end-of-month reporting).
Receptionist and Administration Assistant
The Muscular Dystrophy Association Limited
Mile End, SA
08.2006 - 12.2010
- Delivered executive and administrative support for CEO, Executive Director, and 12-member board.
- Provided comprehensive board support, preparing agendas, collating reports, and taking meeting minutes.
- Managed front-of-house operations, efficiently handling 20–25 inbound and outbound calls daily to ensure seamless communication.
- Coordinated flight bookings, accommodations, and transfers for CEO to ensure seamless travel logistics.
- Assisted in Coordination, planning and execution of 12 annual fundraising events, increasing community engagement and support.
- Conducted research projects optimizing scheduling of fundraising activities, increasing participation and outreach.
- Developed 'Red Bowtique' initiative, organizing product sales and recruiting volunteer hosts to support fundraising efforts.
- Supported disabled members during meals and personal care to maintain dignity.
Timeline
Housing Manager
Junction and Women's Housing Ltd
03.2020 - 08.2025
Housing Officer
Community Housing Limited
06.2019 - 03.2020
Receptionist and Administration Assistant
Community Housing Limited
10.2017 - 06.2019
Executive Assistant and Client Support Officer
Onlineiq Pty Ltd
11.2015 - 10.2017
Receptionist and Administration Assistant
The Muscular Dystrophy Association Limited
08.2006 - 12.2010