DENISE MAUREEN BARCELON
Preston,Australia
Summary
Experienced Housekeeping Supervisor with a strong background in hospitality since 2022. Focused on high-quality and efficient housekeeping operations that meet guest needs. Engages with guests to resolve issues and enhance satisfaction while adhering to policy guidelines.
Previously worked as a Project Manager at Universal Leaf Philippines, Inc. for four years, specializing in tobacco contract growing. Managed operations across 1,359 hectares with 2,127 farmers and oversight of 21 field personnel. Demonstrated skills in planning, directing, and improving continuous operations and processes. Identified and resolved problems effectively, promoting operational efficiency. Emphasized mentoring, training, and empowering team members to achieve excellent performance.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Empire Hospitality
Melbourne CBD, Australia
06.2022 - Current
- Hiring, training, and supervising housekeeping staff
- Assign duties, provide guidance, and ensure that all staff members are following proper cleaning procedures and protocols.
- Created and implemented daily cleaning schedules for staff members.
- Monitored inventory levels and ordered supplies as necessary.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspecting guest rooms and public areas to ensure they meet established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Project Manager
Universal Leaf Philippines, Inc.
Candon City, Philippines
06.2018 - 06.2022
- Performed field work and ensured that data reported by field personnel coincided with the actual field situation.
- Analyzed data from various sources, such as surveys, interviews, and focus groups. To inform decision-making related to projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Education
Advanced Diploma of Agribusiness Management - Agricultural Business And Management
Australian College of Agriculture And Horticulture
Melbourne, VIC10-2024
Diploma of Agribusiness Management - Agricultural Business And Management
Australian College of Agriculture And Horticulture
Melbourne, VIC09-2023
Bachelor of Science: Agriculture - Agronomy And Crop Science
Xavier University-Ateneo De Cagayan
Cagayan De Oro City, Philippines03.2017
Skills
- Project Management
- Effective Time Management
- MS Office
- Training and mentoring
- Quality improvements
- Customer service-focused
- Health and safety compliance
- Staff Training and Development
- Quality Assurance
- Customer Relationship Management
Custom
- Upon request
Timeline
Housekeeping Manager
Empire Hospitality
06.2022 - Current
Project Manager
Universal Leaf Philippines, Inc.
06.2018 - 06.2022
Advanced Diploma of Agribusiness Management - Agricultural Business And Management
Australian College of Agriculture And Horticulture
Diploma of Agribusiness Management - Agricultural Business And Management
Australian College of Agriculture And Horticulture
Bachelor of Science: Agriculture - Agronomy And Crop Science
Xavier University-Ateneo De Cagayan
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