Denisha Kumal
Adelaide,SA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Everest restaurant and Event center
Adelaide, SA
06.2023 - Current
- Checked food quality regularly before serving it to customers.
- Collaborated with management to implement promotional events and special offers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Answered phone calls, took reservations, and answered inquiries.
- Performed opening and closing duties such as counting money, organizing supplies.
- Prepared drinks upon request according to recipes and standards set by management.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted with training new front of house employees on procedures and policies.
- Worked with managers to report and resolve customer issues or concerns.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
Front of House Employee
Park Bong Soak Restaurant
Adelaide, SA
01.2024 - 04.2024
- Enforced safety protocols within the restaurant environment at all times.
- Answered phone inquiries, taking reservations and providing information as needed.
- Explained menu items, took orders and delivered food courses according to instruction.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Managed reservations and seating arrangements efficiently.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Customer Service Representative
Chicken and dumplings
Sailsbury, SA
12.2022 - 06.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
MBA - Accounting And Finance
UBSS
Adelaide, SASkills
- Punctuality and reliability
- Multitasking and organization
- Point of sale systems
- Clear communication
- Team collaboration
- Customer service
- New staff training
- Reservation management
- Seating arrangements
- Phone etiquette
Timeline
Front of House Employee
Park Bong Soak Restaurant
01.2024 - 04.2024
Front of House Employee
Everest restaurant and Event center
06.2023 - Current
Customer Service Representative
Chicken and dumplings
12.2022 - 06.2023
MBA - Accounting And Finance
UBSS
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