Deniz Bagde (Dee)

Work History

Sleep Specialist

Amart Furniture

12.2023 - Current

Managed a diverse caseload of customers while maintaining excellent rapport and fostering trustful relationships.
Educated customers on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
Mentored junior sleep professionals, fostering a supportive environment and promoting the sharing of best practices.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Collaborated with team members to achieve a cohesive and efficient store environment.
Worked with store managers to implement new displays, promotions and store layout changes.
Managed bedroom styling, ensuring alignment with current fashion trends and company branding guidelines.
Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Managed aesthetically pleasing displays to showcase company products and increase sales.

Inventory

Home Sweet Home Sofas & Living

05.2023 - 12.2023

Maintained assets inventory, completed inventory reports and escalated inventory discrepancies
Maintained accurate records to support inventory audits and inventory replenishment activities
Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs
Organize and conduct stock takes on-site and remotely
Arrange stock transfers and requests
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
Keep track of customer orders to ensure there is stock
Keep track of purchase orders and stay ahead of stock delays
Build rapport and a relationship with all parties involved.

Store Manager

Home Sweet Home Sofas & Living

09.2022 - 12.2023

Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Managing budget, meeting and exceeding KPI's, up to date product knowledge with our stock and competitors stock
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Maintain a high GP Percentage and a low Discount Percentage
Merchandising shop floor when items get sold, redecorate the floor with new homewares and highlight old ones. Creating window/front entry displays
Direct staff to decorate and follow layouts that I, or a fellow manager, have set up
Dealing with customer queries and complaints
Assisting sales staff with sales to help close the sale
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Liaising with other stores and Head Office
Cash Handling and Banking, Proficiency in POS and EFTPOS Systems
Following up with all customer orders, deliveries and laybys
As well as standard Day-to-Day tasks of cleaning, tidying, packing and unpacking stock, promote current promotions.

Sales Assistant

Home Sweet Home Sofas & Living

08.2022 - 12.2023

Greet customers and help them find the right piece for their needs
Meet and exceed KPI's and sales targets
Build and develop product knowledge
Keep track of customer orders, deliveries and laybys
Dealing with customer queries and complaints
Cash Handling
Using POS and EFTPOS systems
Clean and tidy shop floor.
Rework shop floor when items get sold, redecorate the floor with new homewares and highlight old ones

Team Member Reset

Spotlight

01.2021 - 01.2022

Provided customers with friendly and efficient service
Provided information for various products and services or arranging location of items at other stores or through online ordering
Recover stock, tidy shop floor and move clearance items
Packing online orders.

Sales/Customer Service Representative

The Impact Society

10.2019 - 12.2019

Greeted customers in a timely manner, while quickly determining their needs
Educated customers about the brands, promotions and information that Saffron Global represented
Demonstrated integrity and honesty while interacting with clients and team members
Undertook sales and marketing via face to face
Asked questions to extract leads and discover individual needs giving customers options
Investigated and resolved customer inquiries and complaints in an empathetic manner
Maintained positive company image during difficult situations
Built rapport and developed open relationships with customers
Data entry in a timely manner
Adhered to policies, procedures and confidentiality at all times.

Retail Sales Assistant

Kmart

01.2019 - 10.2019

Provided customers with friendly and efficient service
Provided information for various products and services or arranging location of items at other stores or through online ordering
Cash handling including counting and balancing register drawers
Administrative tasks required to ensure compliance
Answered telephone calls assisting customer queries and complaints.

Volunteer Retail Assistant

Salvos

01.2018 - 01.2019

Assisted customers with enquiries both face to face and over the phone
Identified customers' needs and directed them to the area of the store and guided them on their purchase, identified their budget and aligned available products to meet their need
Cash handling and register operation.

Customer Service Crew Member

McDonald's

01.2013 - 01.2017

Provided prompt, efficient and reliable resolution to a range of customers orders and needs
Processed daily EFT and cash handling transactions
Increased retail revenue through sales techniques like cross sales and up sales
Responded to customer's complaints and feedback in accordance with approved operating policy and procedure
Developed and maintaining strong professional relationships with team members and customers.

Summary

Overview

Work History

Sleep Specialist

Inventory

Store Manager

Sales Assistant

Team Member Reset

Sales/Customer Service Representative

Retail Sales Assistant

Volunteer Retail Assistant

Customer Service Crew Member

Education

High School Certificate -

Skills

Personal Qualities

References

Hobbies and Interests

Timeline

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