Deniz Hatipoglu
Sydney,NSW
Summary
Dynamic and results-driven luxury sales professional with extensive experience in high-end client relations, personalized service, and exceeding sales targets in prestigious environments. Proven track record in building long-lasting relationships with high-net-worth individuals, offering tailored solutions and unparalleled experiences. Leveraging a deep understanding of the luxury market and exceptional communication skills, I have successfully catered to discerning clientele, ensuring their needs are not only met but exceeded.
Overview
7
7
years of professional experience
Work History
Senior Representative
Cartier
Sydney, NSW
09.2023 - Current
- Surpassed annual sales goals, contributing significantly to store-wide revenue growth by achieving 120% above sales quotas, driven by a strong client base, and high-value transactions.
- Cultivated and maintained strong relationships with high-net-worth clients, providing personalized services, and tailored recommendations to meet their luxury needs.
- Executed private, VIP client events, and exclusive showings, offering an intimate experience and strengthening brand loyalty among key clientele.
- Utilized CRM tools to track and analyze customer behavior, optimizing follow-up strategies and promotions to increase conversion rates, and drive sales.
Client Service Representative
Gucci
Sydney, NSW
01.2019 - 08.2023
- Built a loyal client base through attentive follow-ups, understanding individual preferences, and anticipating future needs, ensuring long-term customer retention.
- Coordinated high-profile events and product launches, enhancing brand visibility and customer loyalty.
- Coached junior team members on best practices related to customer service excellence.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
Administrative Assistant
Premium
Sydney, NSW
03.2018 - 04.2018
- Scheduled appointments, maintaining calendars for personnel.
- Assisted with special projects as needed, in order to maximize efficiency within the office.
- Performed basic bookkeeping duties, including invoicing clients, reconciling accounts receivable and payable, and preparing bank deposits.
- Processed incoming mail, answered telephone inquiries, and responded to emails in a timely manner.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
Education
Bachelor of Arts - Design in Architecture
University of Technology Sydney
Sydney, NSW12.2020
Skills
- Client-focused
- Excellent phone etiquette
- Thrive while working under pressure
- Client relationship building
- Collaboration and cooperation
- Available on call, out of hours
- Patience and tolerance
- Complex problem-solving
- Customer Relations
- Goal-oriented mindset
Timeline
Senior Representative
Cartier
09.2023 - Current
Client Service Representative
Gucci
01.2019 - 08.2023
Administrative Assistant
Premium
03.2018 - 04.2018
Bachelor of Arts - Design in Architecture
University of Technology Sydney
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