Deniz Kahraman

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
• Increased appointment setting success by developing targeted call lists based on potential client needs.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Collect payments, process transactions and update relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Established departmental performance goals and provided feedback for underperforming areas.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Oversaw supply chain functions to verify inventory levels and budget adherence.
• Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
• Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
• Participated in meetings with producers and production crew to keep program in step with creative vision.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals
• Worked closely with organizational leadership and board of directors to guide operational strategy

• Director provides and coordinates the necessary support, resources, supervision and leadership to ensure the provision of nurturing care and education to young children in a group setting, in accordance with the goals and curriculum plans of the centre, the philosophy and policies of the agency, and in strict compliance EYLF (Early Years Learning Framework) The Centre Director of (Moon star Kids Academy) is a member of the Management Team of the agency and reports to the Coordinator.
• Principle Duties & Responsibilities:
• Ensures and facilitates the smooth functioning of all aspects of the 2 child care centres in order to best serve children and families
• Provides supervision, leadership and support to all 2 centre staffs
• Conducts ongoing informal and annual formal performance evaluations of centres staffs
• Facilitates the recruitment and coordinates the selection, hiring and orientation of all new staff to the centre
• Ensures licensing requirements are met at all times
• Maintains the operation of the 2 centres within the approved budget, in consultation with the Director of Finance
• Consults, supports and provides guidance to teaching staff in evaluating and revising children's programming as required.
• Develops and maintains positive relationships and regular communication with parent-clients; facilitates or directly provides mediation and resolution to parent-program conflicts which arise
• Ensures regular liaison and communication, as required and applicable, with third parties, including Sirius College, maintenance services, (school administration, school board as applicable to position), etc
• Ensures appropriate professional development opportunities are made available to the 2 centres staff
• In collaboration with the teaching team, facilitates the placement, orientation and evaluation of students on placements at the 2 centres
• Is an active, contributing member of the agency's Management Team, providing input to Senior Management (Executive Director and Director of Finance) on policy and other matters affecting the centre Communicates key messages on decisions made by the Management Team to centre staff on an ongoing basis
• Representing by participation on committees in the child care community
• Performs other duties as may be assigned from time to time by the Executive Director
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Established departmental performance goals and provided feedback for underperforming areas
• Managed daily operations while overseeing multiple locations to foster increased productivity

Employed as an Educator and then worked myself up as an Assistant Manager, also a Community Development Officer for Dallas Welfare & Youth Services Inc. 80% devoted to the Administration of Enrolments, Qikkids data entry, Policy Development, Program Co -Ordinator and an Occupational Health & Safety Officer & the other 20% was devoted in spending contact time in the rooms and encouraging staff in the development of appropriate practices according to the EYLF responsibilities of referring families in need to appropriate local resources and services through the role as a community development officer for DWYS which was the licensing body for The Playhouse Childcare Centre. within this role I created knowledge & skills

• Team Management Skills
• Customer Service
• Creative Problem
• Customer Satisfaction
• Strong Organizational Skills
• Company Policies
• Complex Problem Resolution
• Marketing Office Manager
• Communication Skills
• Management Operations Analysis
• Managed and motivated employees to be productive and engaged in work
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Accomplished multiple tasks within established timeframes
• Increased company's profitability through customer relationship development, community involvement and marketing campaigns
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
• Maximized performance by monitoring daily activities and mentoring team members
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Evaluated employee performance and conveyed constructive feedback to improve skills