Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

DENIZ SARACOGLU

Sydney,NSW

Summary

Proven leader in security and customer service, adept at CCTV monitoring and passenger assistance, with a track record of reducing theft incidents and enhancing customer satisfaction at MILLENIUM. Skilled in team leadership and staff management, ensuring efficient operations and safety. Demonstrates empathy and strong organizational skills, overseeing a team of 11 with diligence. Coordinated Security Supervisor with 6 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Security Supervisor

MILLENIUM
10.2019 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Westfield security supervisor
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Supervised team of 11 security personnel during shift.
  • Restrained and handled matters to prevent from escalation

Check-In Clerk

Dnata Airlines
01.2017 - 01.2019
  • Maintained updated knowledge of company policies and industry regulations to provide accurate information to guests.
  • Baggages Handeling
  • Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
  • Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
  • Ensured accurate guest information by meticulously verifying identification and reservation details.
  • Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
  • Coordinated with other departments to address special requests or needs of guests during the check-in process effectively.
  • Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
  • Provided exceptional customer service by promptly answering phone calls and emails related to reservations or inquiries.
  • Entered information into reservations system to update and maintain records.

Education

High School Diploma -

JJ Cahill Memorial High School
Mascot, NSW
01.2016

Skills

  • Team Leadership
  • CCTV Monitoring
  • Staff Management
  • Security personnel training
  • Empathy and patience
  • Strong Organization
  • Accuracy and Speed
  • Passenger Assistance
  • Baggage Handling Knowledge
  • Travel documentation verification
  • Strategic thinker
  • Exceptional communicator
  • Adaptive Learning

Refrences

Ask upon request 

Timeline

Security Supervisor

MILLENIUM
10.2019 - Current

Check-In Clerk

Dnata Airlines
01.2017 - 01.2019

High School Diploma -

JJ Cahill Memorial High School

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DENIZ SARACOGLU