Dennika Ngo
Melbourne,VIC
Summary
Proficient at fostering positive gym experiences, I excelled in customer relations and administrative efficiency at Quickfit Health Club. Leveraging my fitness industry knowledge and team-player attitude, I enhanced member satisfaction and smooth operations, significantly contributing to an organized and welcoming environment. My skills in attention to detail and relationship building have been pivotal in maintaining high service standards.
Overview
1
1
year of professional experience
Work History
Gym Receptionist
Quickfit Health Club
Cairnlea VIC
03.2023 - 12.2023
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Organized, maintained and updated information in computer databases.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
Education
Victoria University Secondary College- Cairnlea
43 Ken Jordan Rd, Cairnlea VIC 3023Skills
- Fitness industry familiarity
- Team player attitude
- Administrative tasks
- Health and safety awareness
- Customer Service
- Attention to Detail
- Professional Demeanour
- Relationship Building
- Visitor and Customer Relations
- Punctual and Reliable
Timeline
Gym Receptionist
Quickfit Health Club
03.2023 - 12.2023
Victoria University Secondary College- Cairnlea