Dennil Tandukar
Restaurant Supervisor
Sydney,NSW
Summary
Service-centric Restaurant Supervisor with more than 3 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Supervisor
Upendra Tandukar
126 Railway Parade, Kogarah, NSW
02.2023 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Developed and implemented standard operating procedures to maintain smooth operations.
Restaurant Manager
Brett Ayton
263 Victoria St, Darlinghurst, NSW
11.2021 - 10.2022
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Waiter
Urban Purveyor Group
18 Argyle St, The Rocks, NSW
12.2020 - 10.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelors of Business Information Systems - Information Technology
Australian Institute of Higher Education (AIH)
545 Kent St, Sydney NSW 2000 11.2019 - 02.2023
Skills
Sales operations
Timeline
Restaurant Supervisor
Upendra Tandukar
02.2023 - Current
Restaurant Manager
Brett Ayton
11.2021 - 10.2022
Restaurant Waiter
Urban Purveyor Group
12.2020 - 10.2022
Bachelors of Business Information Systems - Information Technology
Australian Institute of Higher Education (AIH)
11.2019 - 02.2023
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