Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Dennis Guiban

Auckland New Zealand,Auckland

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Productive Waiter with distinguished understanding of Area of expertise dining and Type establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over Number tables at once. Committed to effective collaboration and excellent service.

Meticulous Waiter with Number years of experience. Expert in Type dining and handling large orders while maintaining fantastic customer service skills. Great memory for menus and inventories with dedication to top-of-the-line dining experiences.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Upbeat Job Title with outstanding coordination and memorization skills. Number-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Versatile Job Title with Number years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of Number% due to friendliness, speedy service.

Ambitious server with Number years of experience boosting Type sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, Type and Type aspects of items. Logical salesperson focused on upselling Number% of customers resulting in additional earnings for restaurant and tips.

Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Service-oriented Job Title with Number years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Senior Waiter

Savorgroup
11.2022 - Current
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
  • Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
  • Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Developed strong rapport with regular customers through friendly conversations and attentive service.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed to the development of seasonal menus by offering suggestions based on customer feedback and trends.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Restaurant Waiter

Magsaysay Maritime Corporation
05.2002 - 11.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Informed customers about daily and seasonal specials.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Met with chef to review daily specials and menu changes.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Banquet Server

Makati Shangri La Hotel
10.2000 - 10.2001
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Integrated service and team management strategies to boost business profits.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Limited portion sizes and used garnishes to control food costs.
  • Supervised and mentored kitchen and serving staff.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Directed and managed banquet functions for Number-person event.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.

Education

Basic Microcomputer Hardware Servicing - Computer Installation And Repair Technology

Meralco Foundation Institute
Meralco Ortigas

Computer Technician - Computer Installation And Repair Technology

AMA Computer Learning Center
Marikina

Lan Technology - Computer Engineering Technology

Meralco Foundation Institute
Meralco Ortigas

Skills

  • P>Guest relations management
  • P>Food spoilage prevention
  • P>High-volume dining
  • P>Upselling techniques
  • P>Guest relations
  • P>Compliance standards
  • P>Banquet coordination
  • P>Menu presentation
  • P>Daily specials memorization
  • P>Dining area maintenance
  • P>Food and beverage pairings
  • P>Wine service
  • P>Guest seating arrangements
  • P>Order accuracy
  • P>Wine knowledge
  • P>Front-of-house display creation
  • P>Item promotion
  • P>Food station setup
  • P>Tableside Service

Languages

English proficiency

Personal Information

Title: X Seafarer

Timeline

Senior Waiter

Savorgroup
11.2022 - Current

Restaurant Waiter

Magsaysay Maritime Corporation
05.2002 - 11.2019

Banquet Server

Makati Shangri La Hotel
10.2000 - 10.2001

Basic Microcomputer Hardware Servicing - Computer Installation And Repair Technology

Meralco Foundation Institute

Computer Technician - Computer Installation And Repair Technology

AMA Computer Learning Center

Lan Technology - Computer Engineering Technology

Meralco Foundation Institute
Dennis Guiban