Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Dennis Nair

Sydney,NSW

Summary

Results-driven sales leader with a proven track record in developing innovative strategies that drive revenue growth and enhance market presence. Expertise in market analysis, team leadership, and operational excellence has led to consistently surpassing sales targets and fostering strong stakeholder relationships. Committed to transforming business operations to achieve exceptional results aligned with organisational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Team Member/Team Leader/Sales Associate

The Good Guys
Tuggeranong, Act
10.2024 - 03.2025
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Facilitated special order requests to meet unique customer needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Guided customers in finding desired items by understanding their requirements.
  • Developed promotional strategies to increase sales volume.
  • Demonstrated product features and benefits for customers' needs.
  • Processed transactions using a point-of-sale system.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Stocked shelves and supplies and organised displays to focus customer attention on specific items.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Handled customer complaints in a professional manner.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Representative

Lennock Motors
Woden, ACT
02.2024 - 06.2024
  • Evaluate inventory across multiple dealerships to keep stock register and information up to date e.g
  • Repairs to be done, compliance processing and quality assurance checks
  • Customer service - answering enquiries, accommodating requests for interstate customers, providing avenues to secure purchase and tailor advice and suggestions to meet customer's needs
  • Maintain product and industry knowledge to remain current and provide relevant advice and guidance to customer's, stakeholders, and upper management
  • Manage day-to-day operations, including pricing, trade-ins, and customer negotiations
  • Attend events to showcase vehicles, forge relationships and enhance business development
  • Preparing vehicles for release by arranging final checks with mechanics, blue slips cleaning and repairs

Store Manager | (A/g) Jnr Area Manager

Sydney Tools
05.2021 - 01.2024
  • Oversee operations across three stores by spearheading day-to-day management and streamlining workflows, enhancing efficiency and service delivery
  • Staff training and development - providing support and mentoring to build staff knowledge and capabilities
  • Maximize profits with each interaction remaining focused on customer/client satisfaction which in turn generates profits and creates warm leads via the network
  • Maintain industry relations by actively liaising with suppliers, acquiring timely product updates and developments, informing strategic decisions, and maintaining a competitive edge
  • Expand clientele profile by bringing in new clients through networking, providing in-depth product knowledge and facilitating requests for business needs
  • Successfully navigate changing priorities by adeptly reprioritizing tasks, ensuring continuous operational fluidity and adaptability in dynamic environments
  • Facilitate logistics seamlessly by masterminding coordination efforts with counterparts, leading to efficient handling of deliveries, returns, product replacements, and incoming orders

Business Owner

Nair Transport Services
01.2018 - 01.2021
  • Established my own business in transporting construction materials to clients/job sites across NSW - business ceased due to COVID 19

Customer Relationship Manager

Tyson's State-wide Courier Services
12.2015 - 01.2018

Sales Executive

Mercedes Benz
01.2014 - 12.2015

Operations Technology Officer

Impact Security and Investigations
01.2012 - 01.2013

Skills

  • Staff training and development
  • Key performance indicators
  • Policy reviews
  • Workforce management
  • Team support
  • Administrative support
  • Process improvements
  • Operations management
  • Project management
  • Workload prioritisation
  • Safety procedures

Certification

  • White Card (renewal due)
  • Senior First Aid Certificate (renewal due)
  • Microsoft Certification: Microsoft Windows Server 2003 Environment, Windows XP
  • Professional Certificate III in Fitness (SRF30206)
  • Australian Institute of Fitness Personal Trainer Program, 2011
  • A+ Certification Training (Part A and B) (bachelor's degree), Service Desk Analyst
  • Excom Education Express It Program, 2009

References

Provided upon request.

Timeline

Operations Team Member/Team Leader/Sales Associate

The Good Guys
10.2024 - 03.2025

Sales Representative

Lennock Motors
02.2024 - 06.2024

Store Manager | (A/g) Jnr Area Manager

Sydney Tools
05.2021 - 01.2024

Business Owner

Nair Transport Services
01.2018 - 01.2021

Customer Relationship Manager

Tyson's State-wide Courier Services
12.2015 - 01.2018

Sales Executive

Mercedes Benz
01.2014 - 12.2015

Operations Technology Officer

Impact Security and Investigations
01.2012 - 01.2013

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Dennis Nair