Dennis Vranic

• Manage efficient stock receipt, storage and distribution within Sydney Zoo's food outlets. Helped select, train and eventually lead team to achieve company and store goals.
• Ensured compliance with company policies and procedures, maintaining safe work environment for all team members.
• Fostered positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
• Completed routine store inventories.

• Manage all aspects of retail operations and resourcing across all food and beverage outlets.
• Brief and mentor team leaders on business expectation and on any extraordinary matters and assist with staffing and inventory issues.
• Assist busy outlets with hands on approach and reshuffle staff from less busy outlets.
• Liaise with law enforcement, trust and customers as required.
• Crowd control and appropriate queuing.
• Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Conducted routine inspections to check quality and compliance with established specifications.
• Directed event workflow of up to 120-strong team.

• Collaborated with Retail Manager and 2IC to set up and develop new processes and procedures for efficient running of newly established retail business unit.
• Instrumental in selection and training of team.
• Responsible for introduction of proper FIFO for stock and proper stock-take procedures.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Supervised team members to confirm compliance with set procedures and quality requirements.

KEY PROJECTS AT IBM

• TEST LEAD | VHA, SYDNEY
  April 2013 – August 2013
• DEFECT MANAGER | DAVID JONES, SYDNEY
  January 2013 – April 2013
• PROJECT MANAGEMENT OFFICER | IBM, SYDNEY
  June 2012 – December 2012
• ENVIRONMENT ANALYSIS | ANZ, WELLINGTON, NZ
  December 2011 – May 2012
• DEFECT MANAGER / ENVIRONMENT MANAGER | VHA, SYDNEY
  January 2010 – November 2011
• SUPPORT ANALYST | NAB, SYDNEY
  July 2007 – Dec 2009
• SUPPORT ANALYST LEAD | OPTUS, SYDNEY
  August 2000 – June 2007

To successfully fulfill above roles, various skills and tasks were required such as :

• Ensured target SLAs were being successfully met.
• Supported various development, test and application support teams across several business divisions within IBM and various clients
• Contributed to cross-functional teams, ensuring timely delivery of high-quality products.
• Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
• Optimized regression testing efforts through continuous improvement of test cases and methodologies.
• Played pivotal role as Application Support team SPOC for a major project (3 million dollars) which required liaising with client, vendor and IBM project managers and technical staff.
• Successfully implemented efficient defect hand over and tracking system by initiating daily conference calls with offshore team. This included ensuring that the offshore team followed up on defect status.
• Lead and mentor test team and ensuring test cases were being properly executed and documented

• Worked autonomously within small team providing IT services for up to 40 clients, including developing technical support documentation, relevant user training and support for printers, personal computers and underlying network infrastructure.
• In spite of fact that team only consisted of two members new technologies were adopted successfully.
• Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
• Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
• Spearheaded digital transformation projects, aligning IT strategy with organizational objectives and driving innovation.
• Successfully rolled out Novell Netware based network in Australian and Hong Kong offices after reading manuals. This included patch panel cable management.