Dennis Guinzo

• Clinical Leadership & Governance: Led care and lifestyle teams to deliver safe, person-centred care; provided clinical governance oversight and strategic advice to the Facility Manager, maintaining continuous compliance alignment and audit readiness with the Aged Care Quality Standards.
• Strategic Care Management : Oversaw complex clinical cases, deterioration escalation, and multidisciplinary assessments; ensured care plans, reviews, and clinical documentation were completed within required timeframes to support continuity of care and risk reduction.
• Workforce Performance & Mentorship: Built a high-performing workforce through coaching, competency development, and performance leadership, embedding organisational values in daily practice and service delivery.
• Quality Improvement & Risk: Analysed clinical indicators and trends to identify systemic gaps, implemented corrective actions, and drove measurable improvements in clinical risk and care outcomes.
• Funding & Resource Optimisation: Ensured accurate and timely ACFI/AN-ACC documentation and evidence capture, supporting sustainable funding outcomes while partnering with leadership to manage clinical resources within budget.
• Stakeholder & Complaint Management: Strengthened relationships with residents, families, GPs and allied health; managed incidents and clinical complaints with timely resolution, clear communication, and documented follow-up actions.
• Key KPI Achievements (Aug 2023 – Oct 2025) : Improved care plan review compliance from ~40% to ~80% within ~3 months; lifted AN-ACC evidence capture timeliness by ~5–10 percentage points per month; achieved an estimated ~20–30% improvement in resident/family clinical-care satisfaction.

• Provided senior clinical leadership and ensured quality service delivery across Australian Unity (AU) RACF homes in QLD, VIC, and NSW.
• Served as a Subject-Matter Expert for the eCase clinical software and residential management system.
• Led the eCase upgrade project, managing scoping, planning, designing, and implementation.
• Coordinated the integration project for the PainChek software application across all AU RACF facilities.
• Supported Outbreak Management Team operations for all AU homes, including communication and collaboration with internal and external stakeholders.
• Conducted internal site audits, provided quality support, and collaborated with site managers on monthly clinical quality indicator data reporting and analysis.
• Partnered with site managers to deliver and implement continuous improvement plans, including monitoring and evaluating strategic actions.
• Supported each home during accreditation visits, working with the leadership team to ensure self-assessments were current and the site complied with clinical risk management standards.
• Supported clinical governance through policy and procedure review, project management, and implementation to streamline processes.

• Held a national role supporting Australian Unity (AU) RACF in NSW and QLD to ensure high standards of clinical care and nursing services.
• Functioned as the Subject Matter Expert for the eCase Residential Management System software.
• Delivered end-to-end eCase training and provided ongoing support to Directors of Care, Clinical Managers, administrative staff, lifestyle, maintenance managers, and the care and clinical team across all AU homes in NSW and QLD.
• Conducted eCase champion training sessions at each home for key roles to facilitate sustainable end-user training for new staff. Coordinated and delivered training on all relevant eCase product updates and software enhancements to all sites.
• Oversaw the national coordination of ACFI submissions for all homes, ensuring timely delivery and consistent monthly submissions.
• Provided ACFI training and supported site managers, clinical nurses, and the care team to streamline ACFI-specific care and clinical documentation. This resulted in robust and reliable ACFI packs, helping the business accelerate and achieve positive ACFI results that exceeded desired targets.
• Conducted quality and clinical audits and assisted homes with self-assessments, monthly clinical quality indicator reports, and continuous improvement plans, ensuring preparedness for re-accreditation.
• Delivered education and coaching support to enhance the expertise and skills of the clinical and care teams.

• Long term secondment as Clinical and Quality Nurse and ACFI Specialist for rural and regional Queensland and New South Wales.

• Managed patient assessments and care plans as a Registered Nurse, concurrently leading quality coordination efforts to ensure compliance with healthcare regulations.

Cultivated a comprehensive understanding of patient care and emergency protocols as a registered nurse in a fast-paced environment.