DENVER LAZARO

• Managed a 24/7 Network operation centre providing Dispatch and Customer faults call taking support for Yarra Valley water project
• Managed a high performing team of 20+ team members
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with both internal and external stakeholders, ensuring their needs were met consistently and promptly.
• Contributed to many improvement opportunities within the project and ensured the successful implementation of change management
• Worked in the capacity of Operations Manager on multiple occasions providing operational support and managing work fields crews of around 100 employees, 8 Delivery Team Leaders, Inventory controllers, Store men
• collaborated with the operations manager in current Enterprise Bargaining Agreements with the field workforce
• Worked in the capacity of Project Director for the Yarra Valley water project and successfully managed DOA approvals, Client stakeholder Management, project updates to GMs and above.
• Collaborated with various department heads on streamlining processes and helped create workflows which will improve efficiency across the whole project

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

worked in a 24/7 Network Operations Centre managing all emergency reactive maintenance works for water and sewer for Yarra Valley Water.

Dispatched mechanical and electrical technicians by monitoring of SCADA for the whole of Yarra Valley water network

Strong KPI management in ensuring timely response and restoration of all ESC (Essential Services commission) KPIs are met.

• Scheduling and monitoring all maintenance jobs for Yarra Valley Water
• Monitoring all Pumping stations, Reservoirs, Treatment Plants
• Meeting OH&S standards for confined space access, etc.
• Managing KPI/SLA as per client requirement
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

• Pick Packing, Stock Taking, Reporting
• Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.

• Handled 5 teams of total 70 technical support specialists providing network support for a major Telecommunications / Internet Service Provider (AT&T Yahoo) with Internet connectivity using DSL Technology
• Preparation of standard operating procedures and guidelines
• Client stakeholder management
• Meeting various SLA’s and maintaining KPIs
• Handled Supervisory / Managerial calls
• Data Entry and report generation using various databases (SQL based, Spreadsheets, CRM)
• Six Sigma Yellow belt in quality
• Decision making and budget handling
• Administrative duties.

• Setting up of Overseas Logistics Network
• Looked after sales and development activities for both Airfreight and Sea freight
• In charge of Airfreight and Sea freight Documentation
• Data Entry
• Implemented innovative lead generation strategies, resulting in a significant increase in qualified prospects for the sales pipeline.
• Established strong relationships with key industry influencers, expanding the company''s network and increasing referral business.

• Execution of Airway Bills.
• Payment Invoicing, Data Entry.
• Customs Clearance.

• Data Entry, Billing & Cash Handling
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.