Denver Wilcox
Balga,WA
Summary
With over 25 years of experience in hospitality and customer service, I am recognized for my personable manner, problem-solving abilities, and strong teamwork skills. I am self-motivated, hard-working, and adept at managing high-volume workloads calmly and constructively. Known for my diligence, professionalism, punctuality, and reliability, I am eager to contribute positively to a new work environment.
Overview
27
27
years of professional experience
Work History
Rideshare Driver
Didi
03.2024 - Current
- Providing safe and efficient transportation services.
- Receiving positive feedback and high ratings from passengers.
Barista
Grass Tree Cafe
02.2022 - 03.2024
- Independently managed daily operations of a small café, primarily employed as a barista with basic food prep.
- Ordered and purchased ingredients while maintaining stock levels to ensure smooth operation.
- Conducted barista training and facilitated staff inductions as necessary.
- Provided empathetic support to customers with mental health issues, creating a welcoming and supportive environment for open discussion.
Barista
Vendetta Cafe
12.2019 - 01.2022
- Worked in a small Italian café in West Perth, collaborating closely with the owner, Valli, and a small team who were responsible for food preparation and cooking.
- I am still called upon from time to time to assist as a barista when needed.
- I initially ceased employment due to COVID.
Owner, Operator
Just Brewed Mobile Cafe
05.2016 - 01.2020
- I converted a 1970s caravan into a mobile coffee trailer, attending shows and sporting events to serve hot and cold beverages alongside low-risk foods.
- I crafted tea syrups, tea-based mocktails, cold brew teas, and cold brew coffee.
- Notably, I was the first person, I am aware of in Perth to offer nitro cold brew on tap from a mobile business.
Barista and Barista Trainer
Summary of Hospitality Experience
04.1998 - 03.2025
- Extensive background in hospitality and food and beverage industry, primarily in restaurants and cafes.
- Specialising in coffee and barista training, establishing a barista training business and working with coffee roasters such as Five Senses
- Worked in quality control and customer service with Nestle 'Beverage Systems' in Perth (2001-2004)
- At various times helping establish espresso bars, cafes around Perth, establishing a restaurant in Sydney in 2009
- Working for a periodically as a consultant.
Website Creator
Summary of Web Design Experience
02.2009 - 03.2025
- Successfully developed and managed over 20 websites and web-stores using content management systems like WordPress and Joomla.
- Collaborated with freelance developers to enhance project outcomes and meet client needs.
- Currently spearheading a food and beverage business project set to launch this year.
Customer Service/ Various Roles
School of Colour
09.2005 - 02.2018
- Provided customer service and assistance to artists, offering guidance on material selection and technique.
- Coordinated teachers and organized seminars for the School of Colour.
- Managed day-to-day operations of an online mail order business and performed general administration tasks.
- Conducted market and product research to support business growth.
- Presented colour mixing demonstrations to art groups and successfully sold products.
Education
Certificate IV - Workplace Training And Assessment
04-2025
Certificate III - Small Business And Entrepreneurship
11-2023
Certificate III - Business Administration
01-2010
Certificate IV - Small Business Management
01-2008
Skills
- Customer service
- Punctuality and Reliability
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Patience and tact
Timeline
Rideshare Driver - Didi
03.2024 - Current
Barista - Grass Tree Cafe
02.2022 - 03.2024
Barista - Vendetta Cafe
12.2019 - 01.2022
Owner, Operator - Just Brewed Mobile Cafe
05.2016 - 01.2020
Website Creator - Summary of Web Design Experience
02.2009 - 03.2025
Customer Service/ Various Roles - School of Colour
09.2005 - 02.2018
Barista and Barista Trainer - Summary of Hospitality Experience
04.1998 - 03.2025
Skills Institute - Certificate IV, Workplace Training And Assessment
ABS Institute & Foundation Skills - Certificate III, Small Business And Entrepreneurship
Australian College of Management - Certificate III, Business Administration
Penrith Business Advisory Centre - Certificate IV, Small Business Management
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