Denzyl Opperman
Perth,WA
Summary
IT Specialist with over 25 years International experience. Enthusiastic team player ready to contribute to company success. Interpersonal skills, excellent time management and problem-solving skills. Critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
22
22
years of professional experience
Work History
IT Systems Engineer – Server, Backup & Storage
Public Transport Authority - Transperth
01.2013 - 06.2023
- Effectively manage the day to day administration and operation of corporate IT Data Storage Area Network (SAN) and associated data backup, retrieval and archiving operations;
- Ensure the medium-term and long-term data storage needs of the PTA are adequately planned for through effective Capacity Planning
- Ensure Windows and Unix servers associated with Data Storage management are maintained with respect to ensuring an appropriate level of IT Security
- Install, maintain and support Windows Server hardware and software
- Provide third level expertise to Information Technology staff and customers
- Monitor the availability, performance and capacity of Server and Storage systems
- Adhere to Incident and Change management policies and procedures of organization
- Maintain service level agreements regarding Server, Storage and backups retention policies
- Investigate and research current and emerging backup and storage technologies
- Analyze storage trends to predict future data growth
- Design and Implement disaster recovery plan for offsite data
- Document backup and recovery procedures across the organization
- Work with auditors to make sure backup and recovery system is compliant to SLA Agreements
- Create reports for senior management to assist in cost recovery, capacity planning
- Effectively manage customer relations with clients involving data access, usage and availability
- Ensure server management and support documentation is created for new systems and services and is maintained to industry Best Practice
- Prepare and participate in the maintenance of Information Technology procedures and standards
- Keep abreast of computing trends, technologies and standards, particularly in regard to Server, Vmware, Storage technologies and practices
- Works in accordance with Service Level Agreements and Operational Level Agreements
- Develops and sustains strong effective working relationships with colleagues, customers and clients
- Ensures customer service delivery is performed according to the set ITIL framework, and documentation and administrative processes are kept to the targeted standards, performance and capacity of these servers
- Contributes to the preparation, testing and improvement of continuity plans.
Enterprise Systems Engineer – Backup and Storage
New Zealand Institute for Plant & Food Research Ltd
01.2010 - 12.2012
- Design, implement and manage the organization’s storage infrastructure and enterprise backup solution
- Oversee policies and procedures to ensure consistent backup and recovery of enterprise data
- Management of SAN/NAS storage devices and disk space allocation of all enterprise data,
- Operate and Manage DELL ML6000 & Quantum Scalar i80 Tape Library, Manage Dell CX3-20, EMC Clariion CX4-240, Celerra and VNX 5500 storage arrays,
- Install and Configure File level and Block level Backups,
- Create and configure RAID Groups, Create LUNs and Meta LUNs,
- Present LUN to different Host such as Windows, Linux, VMware Hosts,
- Create and Configure CIFS and NFS file systems,
- Configure Snapshot and checkpoints for NAS File systems,
- Maintain enterprise SAN consisting of both Fiber Channel and SCSI disk arrays,
- Design and Implement Data de-duplication and replication methods,
- VMware backup and recovery implementation
- Provide day-to-day support of Microsoft Office SharePoint Server 2007 in a highly collaborative team environment
- Configured and setup the SharePoint Intranet as an extranet and implement HTML Forms Based Authentication for data security,
- Daily monitoring, performance analysis and troubleshooting of SharePoint environment,
- Responsible to keep the documentation of SharePoint configuration and architecture and perform successful Disaster Recovery testing and restores of SharePoint 2007 Farm environment
Systems Engineer
Elite Systems
02.2008 - 01.2010
- Setup and Install IBM X Series & HP Proliant Servers
- Install and Migrate Windows Server Editions
- Install and Configure Ms Exchange Server
- Setup and configure Outlook Web Access
- Install and Setup Active Directory services
- Setup and Configure DNS, DHCP & WINS services
- Setup & Configure Windows Terminal Server
- Install and Setup Microsoft SQL Server
- Setup and Configure Sonicwall Firewall Routers out of the box
- Deploy Spam Filter and Antivirus for client sites
- Monitoring Internet traffic and Network Security
- Design, Implement and Install Shadow Protect Backups
- Setup Replication with site-to-site VPN from client sites to data centre to protect critical business information
- Implement bare-metal and virtual snapshot backups
- Covert backup server images to virtual servers
- Co-ordinate regular restores to ensure data integrity for disaster recovery purposes and business continuity
- Supporting and maintaining computer network systems
- Consulting and providing IT solutions to business needs
- Ongoing maintenance and preventative measures on customer sites
Network Engineer
Gulf Networks
06.2007 - 02.2008
- Setup and Configure Cisco Firewall Routers out of the box
- Design and Implement Symantec Backup Exec disk-to-tape backups,
- Implement offsite Tape cycle rotation to protect critical business information on various client sites,
- Implement bare-metal physical and virtual snapshot backups,
- Co-ordinate regular restores to ensure data integrity for disaster recovery purposes and business continuity,
- Identify network problems and resolve conflicts,
- Provide assistance and recommend network changes for the enhancements to the LAN/Wan network
- Co-ordinate and maintain the communication links with external vendors,
- Maintain constant network operation & ensure quick resolution by monitoring essential components of the network infrastructure,
- Enforce security policies by implementing configuration changes to network firewalls to maintain system integrity
IT Support Engineer
Cadmus Payment Solutions
09.2005 - 05.2007
- Respond to calls for technical assistance and a day to day contact for IT onsite
- Provide IT solutions for company’s primary location and satellite operations,
- Install and Configure mobile user networks to ensure that remote sales reps maintain constant connectivity,
- Manage implementation of network installation including Cat5 cabling and new telephone system,
- Participate on call support outside of regular operation hours to respond to critical situations and provide 24-hour disaster recovery in the event of system downtime,
- Install and configure CA ArcServe Backups,
- Co-ordinate regular restores to ensure data and integrity,
- Maintain appropriate operating logs and statistics to keep track of Network and Server problems
- Develop training materials and procedures,
- Technical assistance and Trouble-shooting on Desktop Server hardware and software
Service Support Specialist
Toll NZ
05.2005 - 09.2005
- 1st/2nd line support for IT hardware, software, network and operating system problems and queries,
- Assist users with passwords, e-mail, and printer problems on LAN/WAN and Citrix environment,
- Installation and support of desktops and several business applications on Server and Mainframe environment,
- Creation and maintenance of Network and Email accounts on Active Directory Services
- Install and Configure computers and printers to network,
- Supporting and maintaining desktop hardware and software
- Install and Configure network printers,
- Assist with setting up hubs and switches,
- Troubleshoot network connectivity problems,
- Regular backup and maintenance routines,
- Record all incidents and queries reported to the helpdesk,
- Liaise with third party suppliers to ensure the required service level is provided according to agreed contracts,
- Technical support to end user level,
- Providing training and technical support for users with varying levels of IT knowledge
Data Security Administrator (Server & Mainframe)
T-Systems SA
05.2001 - 03.2005
- My daily tasks include ensuring that authorized users have access to information,
- Taking ownership of files and folders for troubleshooting,
- Creating and administering user and group accounts,
- Automate access to the network and update logon scripts,
- Creating new file server resources (shares) and granting permissions for users,
- Creating and deleting computer accounts on server domains,
- Manage users and resources in a network environment,
- Monitor server resources and disk space
- Ensuring data and information integrity, Implementing of security account policy and firewall,
- Providing adequate operational controls to ensure data protection, Modifying access when employees terminate or transfer,
- Protecting sensitive files and access control files from unauthorized activity,
- Communicating appropriate use, and consequences of misuse to users who access the system or data,
- Monitor security violations and assist in problem areas,
- Ensuring that audit trails exist for access and modification to restricted and confidential data,
- Troubleshooting when users are unable to gain access to resources,
- Providing expert advice and support to users regarding network usage and security policies
Education
Pure Storage Deployment and Management -
Pure Storage
VNX, VMAX & VPLEX Storage Deployment and Management -
DDLS
VMware sphere: Install, Configure, Manage -
DDLS
ITIL Foundations Certificate -
DDLS
EMC Networker Administrator -
IDATA Resolutions
AWS Technical Essentials and Systems Operations -
Amazon
CCNA – Advanced Networking -
Auckland University of Technology
Cisco Data Centre Infrastructure and UCS -
DDLS
Microsoft Certified Systems Engineer (MCSE) -
CS Holdings
Certified RACF (IBM Security) Administrator -
Verhoef Training
National Certificate IV- Business Administration and Computing -
Cape Technikon
Skills
- IT Service Management
- IT Vendor Management
- IT Disaster Recovery
- ITIL Framework
- Enterprise Architecture
- Virtualization Technologies
- IT Business Continuity
- IT Capacity Planning
- IT Documentation
- Information Security
- IT Infrastructure
- Technical Support
- System Administration
- Technical Documentation
- System Design
- Technical Troubleshooting
- System Updates
- Change Management
- Disaster Recovery Planning
- Technical Analysis
- Technical Support and Assistance
- System and Network Security
- Technical Documentation and Reporting
- System Analysis
- Server Maintenance
- Data Backup and Recovery
- Performance Monitoring
- Troubleshooting Skills
- System Optimization
- Data Recovery
- Software Patches
- Windows Administration
- Backup and Recovery Solutions
- High Availability Clustering
- Storage Area Networks
Skill Summary - Non Technical Skills
- Assertiveness Skills
- Conflict Management
- Customer Care
- Business Quality
- Time Management skills
Timeline
IT Systems Engineer – Server, Backup & Storage
Public Transport Authority - Transperth
01.2013 - 06.2023
Enterprise Systems Engineer – Backup and Storage
New Zealand Institute for Plant & Food Research Ltd
01.2010 - 12.2012
Systems Engineer
Elite Systems
02.2008 - 01.2010
Network Engineer
Gulf Networks
06.2007 - 02.2008
IT Support Engineer
Cadmus Payment Solutions
09.2005 - 05.2007
Service Support Specialist
Toll NZ
05.2005 - 09.2005
Data Security Administrator (Server & Mainframe)
T-Systems SA
05.2001 - 03.2005
Pure Storage Deployment and Management -
Pure Storage
VNX, VMAX & VPLEX Storage Deployment and Management -
DDLS
VMware sphere: Install, Configure, Manage -
DDLS
ITIL Foundations Certificate -
DDLS
EMC Networker Administrator -
IDATA Resolutions
AWS Technical Essentials and Systems Operations -
Amazon
CCNA – Advanced Networking -
Auckland University of Technology
Cisco Data Centre Infrastructure and UCS -
DDLS
Microsoft Certified Systems Engineer (MCSE) -
CS Holdings
Certified RACF (IBM Security) Administrator -
Verhoef Training
National Certificate IV- Business Administration and Computing -
Cape Technikon
Similar Profiles
Daniel PoropatDaniel Poropat
Bus Driver at TransperthBus Driver at Transperth
Charles Hughes-HallettCharles Hughes-Hallett
Quartermaster at TransperthQuartermaster at Transperth
Manpreet ManpreetManpreet Manpreet
Bus Driver at TransperthBus Driver at Transperth
MUSFIKA BINTE ZAMANMUSFIKA BINTE ZAMAN
Project Support Officer at Anjia Property SettlementProject Support Officer at Anjia Property Settlement
Sakir Adnan ProttoySakir Adnan Prottoy
Industry Experience programme Participant at PracteraIndustry Experience programme Participant at Practera