Deogracias G. Lopez
Marsden Park,Australia
Summary
Dynamic Data Center Technician with expertise in fiber optic installation at Alliance SI, Pty Ltd. Proven ability to enhance operational efficiency through root cause analysis and effective cabling management. Committed to delivering exceptional customer service while training junior staff to excel in their roles.
Overview
30
30
years of professional experience
Work History
Data Center Technician
Alliance SI Pty Ltd
Sydney
05.2024 - Current
- Installing, testing, and commissioning fibre optic and copper cabling infrastructure for our clients
- Deploying and decommissioning enterprise ICT and computer equipment, including server cabinets and racks
- Install cabling management, encompassing containment baskets/trays and ducting
- Fiber Pathcing
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Performed root cause analysis on any recurring problems or outages that occurred within the Data Center Environment.
Field Technician (PABX)
Nexgen Australia Pty Ltd
07.2016 - Current
- Install and configure Phone system (NEC and Panasonic)
- Program SIP trunks to Phone system
- Provide onsite training to customer for effective used of the new phone system
- Supply/ install and configure ADSL/VDSL NBN modem/ routers
- Testing Phone system and Internet service
- Install CCTV cameras and configure DVR/ NVR
- Integrate access control to phone system
- Provide service and diagnose customer internal cabling issue
- Install data cabling, data sockets, server cabinets
- Install wireless access points (WAP’s) and set up wireless access network
Telecommunications Technician
TPG
07.2015 - 07.2016
- Provide onsite support to ADSL and NBN customers
- Perform minor corrective maintenance by testing all facilities involve using LT51 (cable shark)
- Replace faulty customer equipment such as routers, phone sockets, cables, etc
- Ensures high level of customer satisfaction by maintaining good customer relation
Data Cabling Technician
Elam Cabling Group
06.2014 - 07.2015
- Install cable tray, catenary wire, conduits, comms rack
- Install and terminate cat6 and cat6a data cables
- Terminate and labeling of patch panels for cat6 and cat6a
- Install and terminate copper voice grade tie cables
- Data cable testing using Fluke DTX-1800
- Pre-wire fiber optic cable
- Fiber optic cable jointing/testing
Fiber Tester/ Jointer for NZ UFB Project and MDU
Downer EDI Engineering Ltd.
04.2013 - 04.2014
- Company Overview: Wellington
- Splice and terminate fiber optic cables in Backhaul, FFP, FAT, ABFAT, channel pit
- Run Jumper from GPON to OFDF
- Analyze and interpret optical fiber network design or FOG plan
- Test and analyze fiber test results using OTDR EXPO FTB1
- Wellington
Field Technician (sub contractor)
AERIAL MASTER
02.2010 - 04.2013
- Company Overview: WELLINGTON
- Installs SKY TV digital and HDI receivers to customer premise, associated internal wiring and jack points, satellite dish and terrestrial antenna, home theater system
- WELLINGTON
Field Technician Business Installer/ Fault Man
Downer EDI
05.2008 - 12.2009
- Company Overview: Wellington, New Zealand
- Installs customer premises equipment, telephone, cable modem, digital tv, ADSL, associated internal wiring and jack points, customer lead-in cables and ducts, external termination points (ETP’s), jumper running, new network installation and commissioning (copper), circuit and service testing, customer Sales & Service advise note completion, sales & service order completion and/or staging on (when required) and sign off
- Wellington, New Zealand
Field Technician Residential Installer and Copper Fault Man
ASTUTE LIMITED
11.2006 - 05.2008
- Company Overview: Wellington, New Zealand
- Installs customer premises equipment, telephone, cable modem, digital tv, associated internal wiring and jack points, customer lead-in cables and ducts, external termination points (ETP’s), jumper running, new network installation and commissioning (copper), circuit and service testing, customer Sales & Service advise note completion, sales & service order completion and/or staging on (when required) and sign off
- Wellington, New Zealand
Business Area Specialist PLDT Jupiter Business Zone
PLDT. Co.
09.2003 - 10.2006
- Company Overview: Makati City, Philippines
- Sells PLDT products and services to existing /prospective customers within assigned area by securing and renewing orders, arranging and scheduling delivery dates, and performing other duties incidental to actual selling, such as service order creation, and service order status tracking, etc
- Interface with Channel Management to facilitate the roll-out of promotions, marketing activities and provisioning of merchandising materials
- Formulates sales plan consistent with the business area’s objective
- Prepares annual sales forecasts and determination of market potentials
- Ensures high level of customer satisfaction by maintaining good customer relations within assigned territory/accounts
- Develops concept of customer needs by studying their operations
- Providing of immediate feedback to client regarding status of existing and new request
- Ensures provision of service, initiation of billing, etc
- Monitors competitive activity and reports details to BAH and Support Team
- Identifies of new market potential, e.g
- Strategic account development, new vertical market, etc
- Prepares and executes daily/ weekly/ monthly sales itineraries
- Prepares and executes daily/ weekly/ monthly sales report
- Performs other related task as specified
- Makati City, Philippines
Plant Combination IV PLDT Jupiter Business Zone
PLDT. Co.
12.2001 - 09.2003
- Company Overview: Makati City, Philippines
- Installs ADSL and telephone instruments including the terminal outlet and its accessories for all types of company provided telephone instrument
- Performs routine maintenance works
- Repairs troubles ADSL and on subscriber lines using handset and other test equipments; conduct test and restores service by replacing defective wires, instruments, protectors, or tightening of looses connection
- Performs minor corrective maintenance by: Testing all facilities involved
- Restore service by temporary change pair
- Repair minor faults at Xcon, DLC, DP and MDF Horizontal
- Installs and performs operational functional test on Access Subscriber Loop Carrier (multiplex equipment); repairs/maintains multiplex equipment by replacing defective modules
- Makati City, Philippines
Installer/ Repairman II PLDT Jupiter Business Zone
PLDT Co.
12.2000 - 11.2001
- Company Overview: Makati City, Philippines
- Installs subscriber’s telephone instruments including the terminal outlet and its accessories for all types of company provided telephone instrument
- Performs routine maintenance works
- Repairs troubles on subscriber lines using handset; conduct test and restores service by replacing defective wires, instruments, protectors, or tightening of looses connection
- Performs minor corrective maintenance by: Testing all facilities involved
- Restore service by temporary change pair
- Repair minor faults at Xcon, DLC, DP and MDF Horizontal
- Installs and performs operational functional test on Access Subscriber Loop Carrier (multiplex equipment); repairs/maintains multiplex equipment by replacing defective modules
- Makati City, Philippines
Installer / Repairman I PLDT Jupiter Business Zone
PLDT Co.
04.1999 - 12.2000
- Company Overview: Makati City, Philippines
- Installs subscriber’s telephone instruments including the terminal outlet and its accessories for all types of company provided telephone instrument
- Performs routine maintenance works
- Repairs troubles on subscriber lines using handset; conduct test and restores service by replacing defective wires, instruments, protectors, or tightening of looses connection
- Performs minor corrective maintenance by: Testing all facilities involved
- Restore service by temporary change pair
- Repair minor faults at Xcon, DLC, DP and MDF Horizontal
- Installs and performs operational functional test on Access Subscriber Loop Carrier (multiplex equipment); repairs/maintains multiplex equipment by replacing defective modules
- Makati City, Philippines
Installer PLDT Jupiter Business Zone
PLDT Co.
11.1997 - 03.1999
- Company Overview: Makati City, Philippines
- Installs subscriber’s telephone instruments including the terminal outlet and its accessories for all types of company provided telephone instrument
- Performs routine maintenance works
- Repairs troubles on subscriber lines using handset; conduct test and restores service by replacing defective wires, instruments, protectors, or tightening of looses connection
- Makati City, Philippines
Installer/ Helper PLDT Jupiter Business Zone
PLDT Co.
04.1995 - 07.1996
- Company Overview: Makati City, Philippines
- Installs subscriber’s telephone instruments including the terminal outlet and its accessories for all types of company provided telephone instrument
- Performs routine maintenance works
- Repairs troubles on subscriber lines using handset; conduct test and restores service by replacing defective wires, instruments, protectors, or tightening of looses connection
- Makati City, Philippines
Education
Instrumentation and control engineering technology -
Technological University of the Philippines
Manila, Philippines03.1992
Skills
- Fiber optic installation
- Network troubleshooting
- Cabling management
- Equipment decommissioning
- Root cause analysis
- Customer service
- Structured cabling
- Maintenance and repairs
- Hardware maintenance
- Problem solving
- IP addressing
Hobbies and Interests
- Mountain climbing
- Scuba diving
- Basketball
- Badminton
Training And Seminars Attended
- SATELLITE AND MATV COURSE, 09/22/11
- MATV COURSE, 09/21/11
- DIGITAL TV ANTENNA COURSE, 09/20/11
- BASIC TRAFFIC CONTROLLER LEVEL I, 04/01/09
- EMERGENCY FIRST AID, 11/20/06
- GSX 18/32 KTS OPERATION AND MAINTENANCE, 01/24/03
- HKP 816 KTS OPERATION AND MAINTENANCE, 01/17/03
- ASYMMETRIC DIGITAL SUBSCRIBER LINE TRAINING II, 07/31/02
- ASYMMETRIC DIGITAL SUBSCRIBER LINE TRAINING, 08/31/01
- ICMS OPSIM COURSE, 03/23/01
- SUBSCRIBER LINE MAINTENANCE II, 10/13/00
- FUNDAMENTALS OF DATA COMMUNICATIONS, 04/07/00
- GDK 162 KTS OPERATION AND MAINTENANCE, 10/29/99
- GHX 36/46 KTS OPERATION AND MAINTENANCE, 10/26/99
- FRONTLINERS AS PLDT SERVICES SALESFORCE, 10/15/99
- FIBER OPTIC CABLE MAINTENANCE, 03/12/99
- INTRODUCTION TO DIGITAL TRANSMISSION AND TECHNIQUE, 10/02/98
- SUBSCRIBER LINE MAINTENANCE I, 04/30/98
- TOTAL CUSTOMER SATISFACTION MANAGEMENT, 09/09/97
- SPLICE CLOSURES INSTALLATION AND MAINTENANCE, 04/18/97
- QUALITY CUSTOMER RELATIONS WORKSHOP, 11/29/96
- OP CROSS TRAINING, 01/26/96
- ORIENTATION TO NURTURE, LINK AND INVOLVE NEW EMPLOYEES, 07/07/95
- BASIC STATION INSTALLATION, 12/21/92
- INSTRUMENTATION AND CONTROL ENGINEERING TECHNOLOGY, 03/27/92
Timeline
Data Center Technician
Alliance SI Pty Ltd
05.2024 - Current
Field Technician (PABX)
Nexgen Australia Pty Ltd
07.2016 - Current
Telecommunications Technician
TPG
07.2015 - 07.2016
Data Cabling Technician
Elam Cabling Group
06.2014 - 07.2015
Fiber Tester/ Jointer for NZ UFB Project and MDU
Downer EDI Engineering Ltd.
04.2013 - 04.2014
Field Technician (sub contractor)
AERIAL MASTER
02.2010 - 04.2013
Field Technician Business Installer/ Fault Man
Downer EDI
05.2008 - 12.2009
Field Technician Residential Installer and Copper Fault Man
ASTUTE LIMITED
11.2006 - 05.2008
Business Area Specialist PLDT Jupiter Business Zone
PLDT. Co.
09.2003 - 10.2006
Plant Combination IV PLDT Jupiter Business Zone
PLDT. Co.
12.2001 - 09.2003
Installer/ Repairman II PLDT Jupiter Business Zone
PLDT Co.
12.2000 - 11.2001
Installer / Repairman I PLDT Jupiter Business Zone
PLDT Co.
04.1999 - 12.2000
Installer PLDT Jupiter Business Zone
PLDT Co.
11.1997 - 03.1999
Installer/ Helper PLDT Jupiter Business Zone
PLDT Co.
04.1995 - 07.1996
Instrumentation and control engineering technology -
Technological University of the Philippines
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