Deon Hemberg
Moorebank,NSW
Summary
Maximize and assist in the development opportunities for all team members to identify talent for the future, provide support in mentoring them to their success, meet or exceed all budgets and targets to maintain organisational goals of quality, inclusion, and financial stability, to actively work towards providing better outcomes for all children. Highly driven General Manager successful at implementing strategic approaches to drive positive commercial outcomes. Recognized for performance excellence in operations, team and family satisfaction. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Guardian Childcare and Education
Sydney, NSW
06.2020 - Current
- Working closely with a Group of 4 Portfolio Managers across NSW/ACT and 52 Centre Managers and teams to provide coaching, mentoring and targeted around centre support to deliver key deliverables and performance consistency by identifying the technical, tactical, skills gaps around people, practice and performance outcomes
- Developing and identifying the appropriate specific targeted learning and development required to influence successful commercial and quality outcomes
- Working collaboratively with the Centre Support office and Around Centre Support team members to pull on support when required
- Driving positive commercial outcomes to the financial performance budgets across Occupancy, EBITDA and controlling costs across the 4 portfolios
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize team and family satisfaction.
- Managed all aspects of daily operations including meeting and exceeding all budgets and targets, control all costs including labour costs, consumables and developing strategies to enhance customer and team satisfaction across NSW/ACT.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Advocate and drive employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management to review progress against established outcomes and strategic goals
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified Centre Managers for open positions
Performance Improvement Projects
Goodstart Early Learning
Sydney, NSW
02.2020 - 06.2020
- Working closely with the State Leadership team to identify, develop and implement strategies to drive the performance required to achieve the organisational strategic goals of quality inclusion and stability, coach and influence the Area and Centre Leadership teams around key performance standards and expectations.
- Participated in Performance Improvement Projects to improve overall efficiency.
- Assisted in creating an environment of quality improvement through participation in performance improvement projects.
- Monitored performance metrics for ongoing projects to identify areas for improvement.
Performance Improvement Projects
Goodstart Early Learning
Western Australia
04.2018 - 02.2020
- Working closely with the State Leadership team to identify, develop and implement strategies to drive the performance required to achieve the organisational strategic goals of quality inclusion and stability, coach and influence the Area and Centre Leadership teams around key performance standards and expectations.
Qld Regional Manager
Goodstart Early Learning
Brisbane
10.2015 - 04.2018
- Recognising Goodstart as a leading provider of quality early education and care, provide inspirational leadership to a team of 6 Area Managers, 67 Centre Directors, deliver on all Goodstart targets and outcomes across Goodstart’s Strategic Priorities and goals, develop and deliver on Region and Area business plans, contribute, and lead the development and implementation on State/National initiatives
- Provide leadership, coaching and ongoing support to Area Managers and centres within the region, actively contribute as a member of the State Leadership Team.
Qld State Operations Manager
Goodstart Early Learning
Brisbane
10.2013 - 10.2015
- Provide leadership and strategic direction to all centres and areas in a business domain
- Ensure delivery around the organisational goals of Quality, Inclusion and Stability
- Lead the implementation around the National Agenda initiatives for the State
- Build mindset of systematic continuous improvement
- Managing the development of people capability across the state’s
- Sharing and adopting best practice
- Develop a collaborative working environment to create a positive outcome
- Effectively lead the team to deliver on ongoing improvement in services business performance, staff development and reputation of centres in the state
- Guiding coaching, mentoring, and providing effective feedback to my direct reports to enhance performance
- Guiding coaching team through organisational change
- Managing the domain business performance
- Managing focus areas and initiatives
- Strengthening Early Learning and Inclusion standards
- Foster external stakeholder relationships
- Contribute to cross business relationships
- Comply with health and Safety standards
- Conforming with compliance requirements.
Centre Turnarounds Project Manager
Goodstart Early Learning
Brisbane
06.2013 - 10.2013
- Manage a cohort of centres that have been identified as centres that are not currently performing to the organisational business expectations
- Provide leadership, coaching and guidance to support centres on improving results across various metrics including, centre presentation, cost efficiency, focusing on attracting converting and retaining families and children to support better attendance and outcomes for children.
Regional Human Resources Consultant
Goodstart Early Learning
Brisbane
01.2011 - 06.2013
- Provide support and HR advice to 60 Centre Directors, 8 Area Manager and 2 State Managers
- Deliver Centre relevant HR Strategies to improve Centre performance
- Workforce Planning including Interview recruitment and selection of Centre Directors
- Performance Management
- Develop and deliver learning and development learning opportunities
- Industrial Relations
- Champion consistent HR practices which align and support the Goodstart Early learning cultures
- Model Health and Safety behaviours
- Compliance.
Human Resources Officer
Woolworths Ltd
Qld region 9
01.2004 - 12.2010
- Recruitment Interview and selection
- Delivery of the Woolworths accredited training packages
- Coordinate and facilitate the company Induction and Department Specific training
- Manage certificate II, III and IV trainees, administration, and training budget
- Participate in careers month
- Provide support and mentor trainees to complete their qualification
- Liaising with Store and Area managers for staffing requirements
- Performance management
- HR administration, compliance.
Various Snr Management Positions
Woolworths Ltd
QLD
- HR Specialist – relief
- Training Specialist- relief
- Customer Service Manager
- Office Manager
- Duty Manager
- Area Recruitment Officer
- Staff trainer
- Various department Managers Positions Variety Manager, Grocery Manager, Night Captain.
ASO2 acting ASO3 Administration
Joint House Dept.- Parliament House Canberra
Canberra
Education
Saint Monica's College—Cairns
01.1986
University of Western Sydney
Skills
- Financial Administration
- Customer Relationship Management
- Business Administration
- Business Development
- Multi-unit Operation Management
- Human Resources Management
- Staff Motivation
- Problem Resolution
- Organizational Restructure and Change
- Team Player
- Leadership and team building
- Analytical Skills
- Outsourcing
- Change Implementation
- Leadership
- Customer experiences
- Profit and loss accountability
- Networking abilities
- Training and coaching
- Negotiation Skills
- Time Management
- Team Leadership
- Human Resources Leadership
- Operations Management
- Succession Planning
- Staff Development
- Verbal and written communication
- Interpersonal Skills
Certification
- Outcomes Measurements – University Western Australia
- Leading and managing people centred change- Durham University
- Management and Leadership: growing as a manager- The Open University
- Learning through Cultures- Dept. of Education and training Qld
- Legal and practical response to Child Abuse - In Safe Hands Qld
- Abecedarian Approach - Dept. of Education Qld
- Responding to Child Protection allegations against employees -NSW Ombudsman
- Child Protection and mandatory reporting of Child Sexual Abuse – Dept. of Communities WA
- Crucial Conversations trainer
- Certified Mental health first aid
References
- Todd Dawson, 0447730656, Goodstart Early Learning, State Manager, WA
- Lesley Jones, 0477393896, Goodstart Early Learning, Previous State Manager, QLD
further references available on request.
Timeline
General Manager
Guardian Childcare and Education
06.2020 - Current
Performance Improvement Projects
Goodstart Early Learning
02.2020 - 06.2020
Performance Improvement Projects
Goodstart Early Learning
04.2018 - 02.2020
Qld Regional Manager
Goodstart Early Learning
10.2015 - 04.2018
Qld State Operations Manager
Goodstart Early Learning
10.2013 - 10.2015
Centre Turnarounds Project Manager
Goodstart Early Learning
06.2013 - 10.2013
Regional Human Resources Consultant
Goodstart Early Learning
01.2011 - 06.2013
Human Resources Officer
Woolworths Ltd
01.2004 - 12.2010
Various Snr Management Positions
Woolworths Ltd
ASO2 acting ASO3 Administration
Joint House Dept.- Parliament House Canberra
Saint Monica's College—Cairns
University of Western Sydney
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